Technical Support & Field Service Engineer (Engineering/Manufacturing)

Private Advertiser; Petaling Jaya; On-site; MYR 60,000 - 100,000; Full time

Job summary

Private Advertiser is seeking a Technical Support & Field Service Engineer to bridge remote technical assistance with hands-on on-site service. You will be the first line of contact for customers and internal teams, while also installing, commissioning, maintaining and repairing machinery at client sites.

The role requires a Diploma/Degree in Mechanical, Electrical or Mechatronics Engineering, 5+ years of hands-on experience, and the ability to read drawings and schematics.

Qualifications

• Diploma or degree in Mechanical, Electrical, Mechatronics or related field.
• Minimum 5 years hands-on experience in machinery servicing or field engineering.
• Ability to read mechanical drawings and electrical schematics.
• Experience with troubleshooting automated/industrial machinery.
• Strong communication and customer service skills.

Responsibilities

• Provide remote technical support via help desk channels.
• Serve as Field Service Engineer for installation, commissioning and maintenance on-site.
• Diagnose issues and guide on-site technicians to resolution.
• Log issues, track progress, and dispatch resources when needed.
• Set up, test, and commission new machinery per specifications.
• Perform preventive maintenance, calibration, and repairs on equipment.
• Provide on-site training to customers on machine operation and basic maintenance.

Skills

Field engineering

Machinery servicing

Technical help desk

Reading drawings

Customer service

Education

Diploma/Degree in Mechanical, Electrical or Mechatronics Engineering

Job description

Technical Support & Field Service Engineer (Engineering/Manufacturing)

This role bridges the gap between remote technical assistance and hands‑on field service. You will serve as the first line of contact (Help Desk) providing remote technical support to customers and internal team members, while also acting as a Field Service Engineer responsible for the installation, commissioning, maintenance, and repair of machinery on-site.

Key responsibilities

Remote Technical Support/Help Desk:

• Act as the primary technical contact for customers and internal engineers facing machine-related issues
• Diagnose technical problems via phone, email, or remote diagnostics tools to resolve issues efficiently
• Log support tickets, track issues to resolution, and dispatch field resources when on-site intervention is necessary
• Maintain accurate logs of technical issues, solutions, and customer interactions in the support database
• Set up, test, and commission new machinery and equipment at customer sites according to specifications
• Perform scheduled preventive maintenance, calibration, troubleshooting, and emergency repairs on existing machinery
• Execute major machinery overhauls and component replacements to extend equipment lifespan
• Conduct on‑site briefings and technical training for customers regarding proper machine operation and basic maintenance

About you

• Diploma or Degree in Mechanical, Electrical, Mechatronics Engineering, or a related technical field
• Minimum of 5 years of hands‑on experience in machinery servicing, field engineering, or technical help desk support
• Strong ability to read mechanical drawings, electrical schematics, and troubleshoot automated/industrial machinery
• Excellent communication and customer service skills, with the ability to explain complex technical concepts clearly
• Willingness to travel to customer sites for field service and handle alternating shifts between office support and field visits
• A valid driver's license is required

What can I earn as a Field Service Engineer