Technical Support Engineer (Mandarin)

Adecco Portugal; Petaling Jaya; On-site; MYR 47,000 - 71,000; Full time

Job summary

Adecco Portugal is seeking an IT Support specialist to provide day-to-day user support and troubleshoot hardware, software, and system issues. The role focuses on Windows, Linux, and network troubleshooting, with an emphasis on clear incident documentation and timely assistance.

The ideal candidate has 2–3 years in IT/Technical Support, hands-on Windows, Linux, and networking experience, strong communication skills, and is Chinese-speaking.

Qualifications

• 2–3 years of experience in IT Support/Technical Support.
• Hands-on experience with Windows, networking, and Linux.
• Chinese-speaking candidates are required.

Responsibilities

• Provide day-to-day IT support to users and troubleshoot hardware, software, and system-related issues.
• Troubleshoot and resolve Windows, network, and Linux issues.
• Monitor and support IT infrastructure to ensure smooth daily operations.
• Respond to user queries and provide timely technical assistance.
• Escalate complex issues to relevant teams when required.
• Maintain documentation of incidents and resolutions.

Skills

Windows

Linux

Networking

Job description

• Provide day-to-day IT support to users and troubleshoot hardware, software, and system-related issues.
• Troubleshoot and resolve Windows, network, and Linux issues.
• Monitor and support IT infrastructure to ensure smooth daily operations.
• Respond to user queries and provide timely technical assistance.
• Escalate complex issues to the relevant teams when required.
• Maintain proper documentation of incidents and resolutions.

Requirements:

• 2–3 years of experience in IT Support / Technical Support.
• Must have: Hands-on experience with Windows, networking, and Linux.
• Good troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ch!nese-speaking candidates are required.