Technical Support Engineer (Junior)

APJR CONSULTANCY SERVICES PRIVATE LIMITED; Cyberjaya; On-site; MYR 36,000 - 60,000; Full time

Job summary

APJR CONSULTANCY SERVICES PRIVATE LIMITED is seeking a Technical Support Engineer (Junior level) in Cyberjaya to provide hands-on support for client systems, hardware and software. The role emphasizes troubleshooting, incident management, deployments and clear technical documentation.

You will work with cross-functional teams to resolve issues, create SOPs and conduct basic user training while maintaining customer satisfaction and meeting SLAs.

Qualifications

• Bachelor’s degree in Computer Science, IT or related field.
• 1–2 years of experience in Technical Support or related field.
• Good knowledge of computer hardware, software and Windows OS.
• Basic knowledge of networking, VPN, remote access and troubleshooting.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Strong analytical, problem solving and communication skills.
• Customer-focused with good time management and ability to work under SLA.
• Able to work independently and as part of a team.
• Willing to travel when required.
• Fresh graduates with relevant technical knowledge may be considered.

Responsibilities

• Provide technical support to clients via phone, email and remote tools.
• Troubleshoot hardware, software, system and connectivity issues.
• Manage support tickets and meet SLA.
• Escalate complex issues to the appropriate technical team.
• Investigate recurring issues and identify root causes and solutions.
• Support system, hardware and software deployment and implementation.
• Prepare and maintain SOPs, technical guides and support documentation.
• Conduct system demonstrations and basic user training.
• Maintain accurate records of customer sites, systems and deployed equipment.
• Assist with technical projects, admin tasks and other duties as needed.
• Travel to customer sites when required.

Skills

Analytical skills

Problem solving

Communication skills

Time management

Teamwork

Independent work

Customer-focused

Education

Bachelor's Degree in Computer Science/Information Technology or related

Tools

Windows OS

Microsoft Excel

Microsoft PowerPoint

Remote support tools

Job description

Technical Support Engineer (Junior 1–2 years of experience )

We are looking for a Technical Support Engineer to provide technical support to clients and ensure company systems, applications, and hardware operate effectively. The role involves troubleshooting, incident management, system deployment, and supporting technical projects.

Key Responsibilities

• Provide technical support to clients via phone, email, and remote support tools.
• Troubleshoot hardware, software, system, and connectivity issues.
• Manage support tickets and ensure issues are resolved within agreed SLA.
• Escalate complex issues to the appropriate technical team when required.
• Investigate recurring issues and identify root causes and solutions.
• Support system, hardware, and software deployment and implementation.
• Prepare and maintain SOPs, technical guides, and support documentation.
• Conduct system demonstrations and basic user training when required.
• Maintain accurate records of customer sites, systems, and deployed equipment.
• Assist with technical projects, administrative activities, and other tasks assigned by the Team Lead or Manager.
• Travel to customer sites when required.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, or related field.
• 1–2 years of experience in Technical Support, IT Support, MIS, or a related field.
• Good knowledge of computer hardware, software, and Windows operating systems.
• Basic knowledge of networking, VPN, remote access, and troubleshooting.
• Good knowledge of Microsoft Office, particularly Excel and PowerPoint.
• Strong analytical, problem-solving, and communication skills.
• Customer-focused with good time management and ability to work under SLA-driven environments.
• Able to work independently and as part of a team.
• Willing to travel when required.
• Fresh graduates with relevant technical knowledge may also be considered.