Technical Support Engineer

Toppan Security Malaysia SDN. BHD.; Kuala Lumpur; On-site; MYR 42,000 - 64,000; Full time

Job summary

Toppan Security Malaysia SDN. BHD. in Kuala Lumpur seeks a Technical Support Engineer to provide technical assistance for hardware, software, and system issues, ensuring smooth operation of company products.

You will diagnose and resolve problems, configure new systems, maintain records, and train customers and internal teams, collaborating with IT, engineering and customer service to meet technical needs.

Qualifications

• Bachelor’s degree in engineering, IT or related field.
• 1–3 years in technical support or similar role.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Knowledge of products relevant to the company such as Key Management procedures and related.
• SQL, APIs, system integration or log analysis.
• Cryptography, encryption or Hardware Security Modules (HSM).

Responsibilities

• Provide technical support for hardware, software, and system-related issues to ensure customer satisfaction.
• Diagnose and resolve technical problems to minimize downtime.
• Install and configure new systems and software for customers and internal use.
• Maintain accurate technical records and prepare user manuals.
• Perform troubleshooting, root cause analysis, and prepare technical reports.
• Provide training to customers and internal teams on system usage and best practices.
• Collaborate with IT, engineering and customer service to meet requirements.
• Assist in product testing and provide feedback for improvement.
• Communicate updates and clear instructions to customers.
• Perform other related tasks as assigned by the supervisor.

Skills

Troubleshooting

Communication

Customer service

SQL

APIs

System integration

Log analysis

Cryptography

HSM

Teamwork

Education

Bachelor's degree in engineering/IT

Job description

Technical Support engineers will provide technical assistance and support to internal and external customers, ensuring smooth operation of company products and troubleshooting any technical issues that arise.

Key Responsibilities:

Provide support for hardware, software, and system-related issues, ensuring customer satisfaction.

Diagnose and resolve technical problems efficiently to minimize downtime.

Assist in installing and configuring new systems and software for customers and internal use.

Conduct routine system checks and ensure proper functioning of technical systems.

Maintain accurate technical records and prepare user manuals or guides.

Perform troubleshooting, root cause analysis, and preparation of technical reports when required.

Provide training to customers and internal teams on system usage and best practices.

Work closely with IT, engineering, and customer service departments to meet technical requirements.

Assist in product testing and provide feedback for improvement.

Effectively communicate with customers, providing updates and clear instructions.

Perform any other related tasks as assigned by the supervisor.

Skills and Qualifications:

Bachelor’s degree in engineering, Information Technology, or a related field.

Minimum 1-3 years in technical support or a similar role.

Strong troubleshooting and problem-solving skills.

Excellent verbal and written communication skills.

Knowledge of products relevant to the company such Key Management procedures and many more.

SQL, APIs, system integration, or log analysis.

Cryptography, encryption, or Hardware Security Modules (HSM).

Ability to work independently and as part of a team.

Strong customer service skills with a focus on delivering quality service