Jr. Tech Support Engineer - I

Voidsolutions; Kuala Lumpur; On-site; MYR 12,486 - 24,972; Full time

Benefits offered by this job

Health insurance

Training and development programs

Opportunities for career growth and advancement

Job summary

Voidsolutions in Kuala Lumpur is looking for a passionate Jr. Technical Support Engineer - I to join their team. In this position, you will respond to customer inquiries, troubleshoot various technical issues, and provide support through phone, email, and chat. A Bachelor's degree in Computer Science or a related field and 1-2 years of experience in a technical support role are required. The role offers competitive salary, performance-based incentives, and a range of benefits including health insurance and training programs.

Qualifications

• 1-2 years of experience in a technical support role.
• Ability to work in a fast-paced and dynamic environment.
• Knowledge of scripting and automation is a plus.

Responsibilities

• Respond to customer inquiries and troubleshoot technical issues via phone, email, and chat.
• Document and track customer issues and resolutions in a ticketing system.
• Collaborate with cross-functional teams to resolve complex technical issues.
• Provide technical guidance and support to customers on using our products and services.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Stay current with new technologies and industry developments to provide the best possible support to our customers.
• Participate in on-call rotations to provide 24/7 support to our customers.

Skills

Strong troubleshooting and problem-solving skills

Excellent communication and customer service skills

Familiarity with ticketing systems and knowledge management tools

Strong understanding of networking and system administration

Education

Bachelor's degree in Computer Science, Engineering, or a related field

Job description

We seek a highly motivated and technically savvy Jr. Technical Support Engineer - I to join our team. The ideal candidate will have a strong background in troubleshooting and resolving technical issues and a passion for providing excellent customer service.

Responsibilities

• Respond to customer inquiries and troubleshoot technical issues via phone, email, and chat.
• Document and track customer issues and resolutions in a ticketing system.
• Collaborate with cross-functional teams to resolve complex technical issues.
• Provide technical guidance and support to customers on using our products and services.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Stay current with new technologies and industry developments to provide the best possible support to our customers.
• Participate in on-call rotations to provide 24/7 support to our customers.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 1-2 years of experience in a technical support role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Familiarity with ticketing systems and knowledge management tools.
• Ability to work in a fast-paced and dynamic environment.
• Strong understanding of networking and system administration.
• Knowledge of scripting and automation is a plus.
• Competitive salary with performance-based incentives.
• Opportunities for career growth and advancement.
• Training and development programs.
• Health insurance and other benefits as per company policy.

Salary Range: 3,00,000 INR - 6,00,000 INR Per Annum