Technical Support Engineer (Depot)

STRATEQ GROUP (Strateq Sdn Bhd)

Petaling Jaya

On-site

MYR 33,000 - 56,000

Full time

14 days+

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Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Game Room, Sports Club

Contractual Bonus

Term Li

Job summary

STRATEQ GROUP (Strateq Sdn Bhd) in Malaysia is seeking dedicated electronics repair professionals to diagnose, troubleshoot, and repair POS equipment, tablets, and related peripherals. The role emphasizes component-level repairs, soldering, and quality assurance to ensure optimal performance.

You will perform preventive maintenance, testing, and detailed documentation, while adhering to safety standards and company procedures to deliver reliable results for customers and operations.

Responsibilities

Diagnose, troubleshoot, and repair POS equipment, electronic devices, tablets, and related peripherals.
Perform hardware, component-level, and PCB board repairs, including soldering, desoldering, circuit troubleshooting, connector repairs, and board-level repairs.
Replace faulty components such as screens, batteries, storage devices, power supplies, circuit boards, and other hardware modules.
Conduct preventive and corrective maintenance to ensure equipment reliability and optimal performance.
Perform testing, validation, and quality inspections on repaired, incoming, and outgoing equipment.
Assess equipment functionality and verify operational readiness prior to deployment or return to service.
Ensure proper handling, storage, and care of all equipment, parts, and materials received by the repair centre or depot.
Maintain accurate repair records, parts usage, service reports, and relevant documentation in the designated system.
Ensure all parts, tools, and equipment are properly labelled, tracked, and stored in accordance with company procedures.
Monitor repair progress and provide timely updates on repair status, findings, and delays to the superior or reporting officer.
Adhere to company policies, quality standards, safety requirements, and compliance guidelines always.
Maintain a clean, organized, and safe working environment within the repair centre or depot.
Complete all mandatory training, certifications, and competency requirements as assigned by the Company.
Any other duties as and when instructed by the Reporting Officer or the Senior Management.

Job description

Are you passionate about electronics, hardware repair, and troubleshooting? Strateq Group is looking for dedicated and technically skilled individuals to join our team. If you enjoy diagnosing technical issues, performing component-level repairs, and ensuring electronic equipment operates at its best, this could be the perfect opportunity for you. You will play an important role in maintaining and restoring POS equipment, tablets, electronic devices, and related peripherals while ensuring quality, reliability, and operational readiness.

Key Responsibilities

Diagnose, troubleshoot, and repair POS equipment, electronic devices, tablets, and related peripherals.

Perform hardware, component-level, and PCB board repairs, including soldering, desoldering, circuit troubleshooting, connector repairs, and board-level repairs.

Replace faulty components such as screens, batteries, storage devices, power supplies, circuit boards, and other hardware modules.

Conduct preventive and corrective maintenance to ensure equipment reliability and optimal performance.

Perform testing, validation, and quality inspections on repaired, incoming, and outgoing equipment.

Assess equipment functionality and verify operational readiness prior to deployment or return to service.

Ensure proper handling, storage, and care of all equipment, parts, and materials received by the repair centre or depot.

Maintain accurate repair records, parts usage, service reports, and relevant documentation in the designated system.

Ensure all parts, tools, and equipment are properly labelled, tracked, and stored in accordance with company procedures.

Monitor repair progress and provide timely updates on repair status, findings, and delays to the superior or reporting officer.

Adhere to company policies, quality standards, safety requirements, and compliance guidelines always.

Maintain a clean, organized, and safe working environment within the repair centre or depot.

Complete all mandatory training, certifications, and competency requirements as assigned by the Company.

Any other duties as and when instructed by the Reporting Officer or the Senior Management.

Requirements

Degree, Diploma, certification, or equivalent experience in Electronics, Electrical, IT, or a related field.

Proven experience in electronic, IT hardware, POS, tablet, or mobile device repair and maintenance.

Strong troubleshooting skills, including component-level and PCB board diagnostics and repair.

Proficiency in using diagnostic, testing, soldering, and repair equipment.

Ability to interpret technical manuals, schematics, and service documentation.

Good analytical, problem-solving, and attention-to-detail skills.

Strong organizational, communication, and documentation skills.

Ability to work independently and collaboratively in a team environment.

Committed to quality, safety, and customer satisfaction.

Experience in iPad / Android tablet repair, including battery replacement, screen replacement, and related hardware component repairs.

Information Technology Services 101-1,000 employees

STRATEQ is a leading Technology Enabler providing empowering solutions through smart partnerships. Combining unparallel domain expertise and comprehensive experience for a broad scope of industries, Strateq focuses on helping its clients to maximize the potential of their IT investment.

As an internationally recognized technology provider, Strateq’s business engagement ranges from developing customized ICT solutions in the areas of manufacturing, financial accounting systems, integrated hospitals information systems, Networking, IT infrastructure, Data Centre & Business Continuity Services to Oil & Gas industries and many more.

Perks and benefits