Technical Support Engineer (Cloud)

Whale Cloud Technology Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 90,000 - 180,000; Full time

Job summary

Whale Cloud Technology Co., Ltd. in Malaysia seeks a skilled Technical Support Engineer (Cloud) to support our infra operations for a key telecom client.

This contractual role calls for continuous monitoring, maintenance, and optimization of cloud infrastructure under a 7x24 shift rotation. Responsibilities include adapting to a 7x24 schedule, managing Alibaba Cloud services, maintaining Linux environments, and deploying Docker/Kubernetes.

Qualifications

• Diploma or higher in CS/SE/Networking or InfoSec.
• Minimum 3 years in technical operations and maintenance.
• Strong Linux administration and cloud platform experience.

Responsibilities

• Adapt to a 7x24 shift rotation including holiday coverage.
• Monitor, maintain, and optimize Alibaba Cloud services (ECS/RDS/SLB/Redis/OSS).
• Manage Linux environments (CentOS/Ubuntu) and automate with Shell scripts.
• Deploy and operate Docker containers and Kubernetes clusters.
• Use Prometheus, Grafana, Zabbix, ELK to identify and resolve alerts.
• Configure security groups, backups, DR plans, and network security.
• Maintain Nginx and MySQL; apply TCP/IP, VLAN, OSPF knowledge.

Skills

Cloud infrastructure

Linux administration

Docker

Kubernetes

Incident response

Education

Diploma or Bachelor’s in CS/SE/Networking or InfoSec

Tools

Alibaba Cloud

Prometheus

Grafana

Zabbix

ELK

Nginx

MySQL

Job description

We are seeking skilled Technical Support Engineer (Cloud) to support our infrastructure operations for a key client in the telecommunications industry. This role is a contractual position where you will be responsible for the continuous monitoring, maintenance, and optimization of cloud infrastructure under a 7x24 shift rotation system.

Responsibilities

Adapt to a 7x24 shift rotation system, including holiday coverage, with the ability to provide rapid on-site incident response within 30 minutes.

Manage and configure core Alibaba Cloud products (ECS, RDS, SLB, Redis, OSS); oversee cloud resource monitoring, autoscaling, troubleshooting, and cost optimization.

Maintain Linux environments (CentOS/Ubuntu), develop Shell scripts for automation, and manage Docker containerization alongside Kubernetes (K8s) cluster deployment, fault handling, and resource scheduling.

Utilize mainstream monitoring and logging tools (Prometheus, Grafana, Zabbix, ELK) to quickly locate, troubleshoot, and resolve infrastructure alerts.

Configure cloud security groups, firewalls, and vulnerability scans; execute data backup and disaster recovery strategies while adhering strictly to cyber security and data confidentiality standards.

Handle the daily operations and maintenance of Nginx web servers and MySQL databases; apply solid knowledge of network technologies (TCP/IP protocols, VLAN, OSPF).

Diploma, Bachelor’s Degree, or higher in Computer Science, Software Engineering, Network Engineering, Information Security, or a related discipline.

Minimum of 3 years of experience in technical operations and maintenance, with a strong preference for enterprise-level cloud platform O&M environments。

Deep knowledge of Linux OS administration (CentOS, Ubuntu, SUSE), including user/permission management, file systems, performance tuning, resource monitoring, and rapid troubleshooting.

Solid understanding of core network protocols (TCP/IP, HTTP/HTTPS, DNS, DHCP), combined with practical expertise in VPC architecture (subnetting, routing) and network security configurations (firewalls, security groups, VPNs, SSL certificates).

Proficiency in major public cloud platform (e.g., AWS, Azure, Alibaba Cloud, Huawei Cloud, or Tencent Cloud), with hands‑on experience managing core services across compute (VMs, containers, Serverless), storage (object, block, file), networking, and cloud databases will be an added advantage。

Professional proficiency in both Chinese and English to facilitate effective cross‑border work communication and vendor alignment。

Uphold professional record with zero cyber security violations; strict adherence to data confidentiality, professional ethics, and risk management.

Certifications (Good to have but not mandatory):

AWS Certified Solutions Architect – Associate (SAA)

Whale Cloud Technology Co., Ltd. (shortened to Whale Cloud) is a leading provider of digital technologies and services. Founded in 2003, Whale Cloud has been providing digital transformation solutions, comprehensive digital products, and technical services to telecom operators, public service departments, and other industry customers across more than 80 countries and regions worldwide. Formerly known as ZTEsoft, Whale Cloud was later invested by China's largest technology and eCommerce giant in the year 2018. At present, anchored in its "AI-First, Full-speed Globally" strategy, the company serves more than 150 mainstream telecom operators, supporting over 1.8 billion end users.