Technical Support Engineer - AUS Support

Sungrow; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Sungrow in Malaysia seeks an enthusiastic junior after-sales support specialist for residential PV and energy storage systems. You will handle phone and email inquiries from Australian customers, assist with commissioning plans, and coordinate activities to ensure smooth delivery and customer satisfaction.

The role involves remote O&M, warranty tasks, and collaboration with technical and R&D teams. Strong English communication and problem-solving skills are essential for success in this position.

Qualifications

• Electrical or renewable engineering background required.
• 1–3 years of technical support or product maintenance preferred.
• Excellent written and verbal English communication.
• Detail-oriented with ability to see the big picture.
• Strong problem-solving and analytical skills.
• Good time management and ability to handle multiple tasks.
• Entry-level/junior candidates aligned to market ranges.
• Renewable/solar energy experience may warrant salary matching.

Responsibilities

• Provide after-sales service support for Australian customers with residential PV and ESS via phone and email.
• Prepare initial commissioning plans and coordinate commissioning activities.
• Support line manager to oversee residential PV/ESS support operations and escalations.
• Perform basic O&M via remote monitoring and warranty tasks.
• Track complex technical problems and coordinate with internal technical/R&D teams.
• Continuously develop product knowledge and communicate with management, sales, and customers.
• Contribute to business growth through active customer support and collaboration.

Skills

Electrical Engineering background

Renewable Engineering background

English communication

Problem solving

Analytical skills

Time management

Attention to detail

Multi-tasking

Job description

This role provides after‑sales support to Australian customers for residential PV and energy storage systems, ensuring strong customer satisfaction through phone and email assistance. It involves preparing commissioning plans, coordinating commissioning activities, and supporting the line manager in overseeing system support operations and escalations. The position performs basic O&M through remote monitoring and warranty tasks, while tracking complex technical issues and collaborating with internal technical and R&D teams to deliver effective solutions. Continuous product knowledge development and communication with management, sales teams, and customers are essential to support ongoing business growth.

Multiple position openings now.

Key Responsibilities

• Provide after-sales service support for Australian customers related to residential PV and ESS systems through telephone and email to achieve good customer satisfaction
• Provides initial commissioning plans, as well as coordinates commissioning activities for successful delivery
• Support the line manager to oversee residential PV and ESS systems support operations and handle escalation inquiries raised
• Perform basic O&M by monitoring systems remotely and basic warranty work
• Track complex technical problems and coordinate with internal teams (technical and R&D teams) to efficiently deliver high-quality solutions to customers’ issues
• Continuously develop knowledge of all relevant products and services
• Communicate with the management, sales team, and customers to support the business development

Skills and Experiences Required

• Electrical Engineering, Renewable Engineering and or similar background
• At least 1-3 years of technical supporter product maintenance experience preferred
• Excellent communication skills (Written and Verbal) in English
• Attention to detail and able to understand the big picture
• Strong problem-solving and analytical skills
• Strong organisation and time management skills, handling multiple tasks at once
• Market-aligned entry-level / junior position range
• Candidates with relevant renewable or solar energy experience may be considered for salary matching