Technical Support Engineer, Asia Pacific

Belimo; Klang City; On-site; MYR 67,000 - 112,000; Full time

Job summary

Belimo in Malaysia seeks a Technical Support Engineer within the Product Management team to bridge market needs with product development and business strategy in HVAC and building automation.

You will manage the product lifecycle, collaborate with regional and global teams, and translate customer requirements into actionable solutions, while supporting sales and engineering with technical expertise.

Qualifications

• Bachelor’s degree in Building Automation, HVAC, Electronics, or Information Engineering.
• Minimum 2 years in HVAC industry, with damper actuators, VAV systems, and fire/smoke systems preferred.
• Strong English; Mandarin fluency is mandatory; MS Office, SAP, and CRM knowledge preferred.
• Ability to translate application requirements into product selection and technical support.

Responsibilities

• Understand market trends and customer needs to prioritize strategic plans.
• Develop product strategies and lifecycle plans; evaluate build/buy/partner options.
• Collaborate with cross-functional teams to create and launch product plans.
• Analyze market data and competitors to support new product requests and pricing.
• Communicate with Asia Pacific, global teams, and headquarters to reflect regional needs.
• Work with sales, marketing, and content teams to align product development strategies.
• Provide technical expertise in HVAC systems including Chiller Plants, PAUs, AHUs, VAVs, and data center fan wall apps.
• Build relationships with customers, suppliers, and stakeholders for seamless collaboration.

Skills

English fluency

Mandarin fluency

Cross-functional collaboration

Presentation skills

Education

Bachelor's degree in Building Automation, HVAC, Electronics, or Information Engineering

Tools

SAP

CRM

MS Office

Job description

Introduction

The Technical Support Engineer within the Product Management team will serve as a vital link between market demands, product development, and business strategy execution. The role requires a deep understanding of market trends, customer needs, and technology advancements in the HVAC and Building Automation industries to drive innovation and deliver premier solutions. The individual will manage the product lifecycle, collaborate with regional and global teams, and ensure alignment in product strategies to meet business goals.

Key Responsibilities

• Understand market trends, drivers, challenges, and customer needs to effectively prioritize, draft, and execute strategic business plans.
• Develop product strategies and lifecycle plans, evaluating build/buy/partner options and articulating business value for investment proposals.
• Collaborate with cross-functional teams to create and implement product launch plans, ensuring smooth market introduction.
• Analyze market data and competitor offerings to support new product requests, ensuring pricing, marketing strategies, and overall benefits align with customer needs.
• Communicate effectively with Asia Pacific regions and global counterparts, including headquarters, EMEA, and America, to capture market insights and ensure regional requirements are reflected in global product scopes.
• Work with sales, marketing, and content development teams to implement effective strategies and ensure a unified vision for product development.
• Provide technical expertise and support in HVAC systems including Chiller Plant, PAUs, AHUs, fan extraction systems, VAV systems, and data center fan wall applications.
• Build relationships with customers, suppliers, and stakeholders to ensure seamless collaboration and alignment with business objectives.

Required Expertise

• Bachelor’s degree or above in Building Automation, HVAC, Electronics, or Information Engineering; advanced HVAC-related knowledge or certifications are an advantage.
• Minimum 2 years of experience in the HVAC industry or related fields, preferably in damper actuators, pressure control and VAV systems, and building fire and smoke systems.
• Demonstrated knowledge of HVAC systems such as Chiller Plant, PAUs, AHUs, fan extraction systems, VAV systems, and data center fan wall applications.
• Experience in data center HVAC or critical environment applications, including cooling systems, airflow management, redundancy concepts, high-availability operation requirements, project coordination with consultants, contractors, OEMs and end users, and the ability to translate application requirements into product selection and technical support solutions.
• Strong command of written and spoken English with mandatory fluency in Mandarin; proficiency in MS Office is required, with SAP and CRM knowledge preferred.
• Expert knowledge in technical risk evaluation and decision-making processes, with willingness to travel within AP, Europe, and the USA as required.
• Excellent presentation, negotiation, interpersonal, and communication skills, with the ability to engage effectively with customers, suppliers, management teams, and multicultural stakeholders.
• Strategic, open-minded, adaptable, and self-motivated, with the ability to work independently while fostering teamwork, collaboration, and innovation.

People at Belimo

Smart buildings start with dedicated people. We bring talented people together and foster an environment to succeed. At Belimo, respect, trust, and support across departments help ideas move quickly into real-world solutions, because we achieve more together than we ever could alone. .

About Belimo

Belimo is the global market leader in the development, production, and sales of field devices for the energy-efficient control of heating, ventilation and air-conditioning systems. The focus of our core business is on damper actuators, control valves, sensors and meters. Founded in 1975, the company has been listed on the Swiss Exchange (SIX) since 1995.

Compensation & Benefits

At Belimo, we believe in fair, equitable, and competitive compensation. We offer pay that reflects your skills, experience, education, and location. Beyond compensation, you'll benefit from a comprehensive rewards package designed to support your health, financial wellbeing, and long-term success. Belimo is proud to be an Equal Opportunity Employer.