Technical Support Engineer

EPS Malaysia; Kampung Sekolah Simpang Ampat; On-site; MYR 42,000 - 54,000; Full time

Job summary

Jora Malaysia is seeking a customer support engineer in Penang to assist customers with vision inspection machine setup, maintenance and troubleshooting at their premises.

You will transfer knowledge to customers and partners on system setup, maintenance and troubleshooting, and work closely with the R&D team to drive quality and design improvements based on feedback. Diploma holders in Engineering or Science with a customer-service mindset are welcome; travel may be required.

Qualifications

• Background in Science and Engineering, preferably in Engineering disciplines.
• Experience in customer service and support for vision inspection machines is advantageous.
• Diploma holders with relevant working experience will be considered.

Responsibilities

• Support customers on technical challenges for vision inspection machine system setup, maintenance and troubleshooting at customer premises
• Provide knowledge transfer to customers or sales channel partners on system setup, maintenance, and troubleshooting skills
• Work closely with the R&D team on quality and design improvements based on customer feedback

Skills

Customer service mindset

Willing to travel

Education

Diploma or higher in Engineering/Science

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Supporting customers on technical challenges for vision inspection machine system setup, maintenance and troubleshooting at customer premises

Provide knowledge transfer to customers or sales channel partners on system setup, maintenance, and troubleshooting skills

Work closely with the R&D Team on quality and design related improvement based on customer feedback

Key Qualifications

Background in Science and Engineering. Preferably in Engineering (Electrical & Electronics / Mechatronics / Mechanical), Computer Science / Studies, Science & Technology or equivalent

Experience in customer service and support for vision inspection machines is an added advantage

Diploma holders with relevant working experience will be considered

Customer-oriented behaviour and mindset

Possess own transport and willing to travel when required

Flexible, responsive and able to work long and irregular hours if required