Support Software Engineer

SendQuick Sdn Bhd; Petaling Jaya; Hybrid; MYR 60,000 - 100,000; Full time

Job summary

SendQuick Sdn Bhd is seeking a Support Software Engineer who enjoys solving technical problems and helping customers and developers. The role blends technical support, troubleshooting, testing and light development, with AI-assisted tools to investigate issues, analyze logs, write SQL, understand code and develop simple fixes.

You will handle remote and onsite support, document bugs, contribute to quality assurance, and train customers as needed.

Qualifications

• At least 3 years in technical support or related role.
• Proficient with Linux command line and basic system troubleshooting.
• Working knowledge of SQL and databases.
• Familiar with TCP/IP, DNS, HTTP/HTTPS, ports and firewalls.

Responsibilities

• Provide remote and onsite technical support for software applications.
• Troubleshoot Linux, databases, APIs, logs and application code.
• Use AI-assisted tools to analyse errors, troubleshoot issues, generate SQL/scripts and support coding tasks, while validating AI-generated solutions.
• Identify, reproduce and document software bugs, and work with developers through to resolution.
• Perform minor code changes, SQL updates, configuration changes and scripts where appropriate.
• Conduct QA testing of bug fixes, patches and new releases.
• Prepare technical documentation, troubleshooting guides and known-issue records.
• Provide customer training remotely or onsite.
• Identify recurring issues and work with the development team to improve product reliability and support processes.

Skills

Linux basics

SQL/database knowledge

Debugging & troubleshooting

Customer communication

AI-assisted tooling

Tools

SQL

AI tooling

Job description

We are looking for a Support Software Engineer who enjoys solving technical problems and working closely with customers and software developers. This role combines technical support, troubleshooting, testing and light development, with the use of AI-assisted tools to investigate issues, analyse logs, write SQL, understand code and develop simple fixes or scripts.

Key responsibilities

Provide remote and onsite technical support for software applications.

Troubleshoot issues involving Linux, databases, networking, APIs, logs and application code.

Use AI-assisted tools to analyse errors, troubleshoot issues, generate SQL/scripts and support coding tasks, while validating AI-generated solutions.

Identify, reproduce and document software bugs, and work with developers through to resolution.

Perform minor code changes, SQL updates, configuration changes and scripts where appropriate.

Conduct QA testing of bug fixes, patches and new releases.

Prepare technical documentation, troubleshooting guides and known-issue records.

Provide customer training remotely or onsite.

Identify recurring issues and work with the development team to improve product reliability and support processes.

About you

Minimum 3 years' experience in technical support, application support, software engineering or a related technical role.

Comfortable with Linux command line, logs, processes and basic system troubleshooting.

Working knowledge of SQL and databases.

Basic understanding of TCP/IP, DNS, HTTP/HTTPS, ports, firewalls and connectivity troubleshooting.

Experience with at least one of: React, Node.js, PHP, Python or Perl.

Comfortable adopting AI-assisted tools for troubleshooting and software development.

Strong analytical and problem-solving skills.

Able to communicate technical issues clearly to customers and developers.

Willing to travel to customer sites when required.