Technical Support Engineer

ZWSOFT; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

ZWSOFT in Kuala Lumpur is seeking a candidate to enhance pre-sales and post-sales capabilities for local partners in Malaysia on ZW3D and ZWCAD. This role includes developing training programs, delivering product demonstrations, and leading implementation for key accounts.

The ideal candidate will have at least 2 years of experience in CAD software, a relevant Bachelor's degree, and strong communication skills. A passion for helping local partners grow is essential.

Qualifications

• Bachelor's degree or above in manufacturing-related disciplines like Mechanical Manufacturing, Mold Design.
• At least 2 years of experience applying CAD, CAE, and CAM software.
• Strong communication, proposal writing, and collaborative skills.

Responsibilities

• Develop and execute training programs for local partners on ZW3D and ZWCAD.
• Generate pre-sales solutions and deliver product demonstrations.
• Lead deployment of CAD products for key accounts in Malaysia.

Skills

Communication skills

Proposal writing

Team collaboration

Project management

Knowledge sharing

Education

Bachelor's degree in relevant fields

Tools

SolidWorks

Siemens NX

PTC Creo

Autodesk Inventor

Solid Edge

Job description

Responsibilities

1. Technical Enablement & Training – Develop and execute training and assessment programs to enhance pre‑sales and post‑sales capabilities for local partners in Malaysia on products such as ZW3D and ZWCAD. Establish tracking records to monitor progress and empower partner growth.

2. Sales Pre‑Sales Support & SOP Extension – generate pre‑sales solutions and deliver product value demonstrations for end customers in Malaysia's manufacturing (MFG) industry, targeting products including ZW3D and ZWCAD, to drive business process advancement. And finally Enable to the Local Partner like Point 1.

3. Product Application, Implementation & SOP Extension – Lead the deployment of ZW3D, ZWCAD, and related products for key accounts in Malaysia, including product onboarding, application training, and after‑sales guidance. Coordinate with additional technical and R&D resources as needed to ensure successful implementation for local key accounts. And finally Enable to the Local Partner like Point 1.

4. Localization of Technical Resources – Adapt headquarters' standard technical resources to fit the specific characteristics of the Malaysia market, and develop local industry solutions, among other localization initiatives.

5. Marketing Event Support – Provide technical support for marketing and promotional campaigns for ZW3D, ZWCAD, and other products in Malaysia. This includes identifying product highlights and value points tailored to local market needs, and collaborating with the marketing department to produce promotional materials.

6. Team Mission Collaboration – Collaborate – with colleagues in teamwork to achieve the common target.

Requirments

1. Education: Bachelor's degree or above in manufacturing‑related disciplines such as Mechanical Manufacturing and Automation, Mold Design and Manufacturing, Electrical and Electronics, or other relevant fields.

2. Technical Capability: At least 2 years of professional experience applying CAD, CAE, and CAM software—particularly mainstream 3D CAD design software such as SolidWorks, Siemens NX, PTC Creo, Autodesk Inventor, and Solid Edge—in mechanical design, mold design, or related engineering disciplines. Prior experience with IT, CAD, CAE, or CAM vendors—including principals, distributors, and resellers—is highly desirable. Familiarity with digital transformation initiatives in engineering and manufacturing contexts is a plus.

3. Competencies: Strong communication and proposal writing skills, a collaborative team spirit, a passion for knowledge sharing, and the willingness to take on challenges. Experience in project management and implementation is a plus.

4. Other Requirements: Ability to accommodate moderate‑frequency business travel.