Technical Support Engineer

Micro-X; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Micro-X, based in Malaysia, seeks a Technical Support Engineer to lead escalated distributor cases across APAC, provide remote diagnostics and field support, and ensure spare-parts availability and inventory accuracy. You will liaise with engineers, QA, and operations, and mentor distributor staff while maintaining service records and documentation.

The role requires 5+ years in field service or technical support for complex regulated equipment, strong fault-finding skills, and fluency in

Qualifications

• Diploma, advanced diploma or degree in electronics, electrical, mechatronics, biomedical engineering or a related technical discipline, or equivalent demonstrated experience.
• At least five years' field service or technical support experience with medical X-ray, diagnostic imaging or similarly complex regulated equipment.
• Experience supporting distributors, service partners or geographically dispersed customers across cultures and time zones.
• Practical inventory-control experience, including forecasting, replenishment, cycle counting, traceability, returns and reconciliation.
• Demonstrated ability in methodical fault-finding, remote diagnosis and root-cause analysis across electrical, electronic, mechanical, software and network interfaces.
• Ability to interpret schematics, technical drawings, service manuals, work instructions and change documentation.
• Strong written and spoken English and Bahasa Malaysia.
• Competence with Microsoft 365, service-desk or CRM systems, and inventory or ERP platforms.

Responsibilities

• Act as the first escalation point for distributor technical cases that cannot be resolved through standard service procedures, providing remote fault diagnosis and field support when required.
• Own cases from escalation through to verified closure, maintaining clear and timely communication with distributors and Adelaide-based stakeholders.
• Escalate complex, safety-related, recurring or product-performance issues to engineering, quality and operations teams with complete evidence.
• Manage regional service-parts inventory, including stock levels, forecasting, traceability, cycle counts and coordination of orders, returns and disposals.
• Coach distributor service personnel and deliver or support technical training and competency assessments, remotely and in person.
• Maintain accurate service records and reports, and contribute to service bulletins, troubleshooting guides and technical documentation.
• Identify recurring service and product trends, support root-cause investigations and raise actionable improvement opportunities.

Skills

Fault-finding

Remote diagnosis

Root-cause analysis

Distributor liaison

English proficiency

Bahasa Malaysia

Microsoft 365

CRM systems

Inventory/ERP platforms

Education

Diploma/degree in electronics/electrical/mechatronics/biomedical engineering

Tools

Microsoft 365

Service-desk / CRM systems

Inventory/ERP platforms

Job description

Working as part of the Product Support team, the Technical Support Engineer – Malaysia is Micro-X's regional technical support and spare-parts coordination resource for authorised distributors across the APAC region. Based in Malaysia and reporting to the Regional Service Team Leader in Australia, you will own escalated distributor cases through to verified resolution, provide structured remote diagnostics and field support, and maintain reliable regional spare-parts availability, traceability and inventory accuracy.

Key responsibilities

Act as the first escalation point for distributor technical cases that cannot be resolved through standard service procedures, providing remote fault diagnosis and field support when required.

Own cases from escalation through to verified closure, maintaining clear and timely communication with distributors and Adelaide-based stakeholders.

Escalate complex, safety-related, recurring or product-performance issues to engineering, quality and operations teams with complete evidence.

Manage regional service-parts inventory, including stock levels, forecasting, traceability, cycle counts and coordination of orders, returns and disposals.

Coach distributor service personnel and deliver or support technical training and competency assessments, remotely and in person.

Maintain accurate service records and reports, and contribute to service bulletins, troubleshooting guides and technical documentation.

Identify recurring service and product trends, support root-cause investigations and raise actionable improvement opportunities.

About you

Diploma, advanced diploma or degree in electronics, electrical, mechatronics, biomedical engineering or a related technical discipline, or equivalent demonstrated experience.

At least five years' field service or technical support experience with medical X-ray, diagnostic imaging or similarly complex regulated equipment.

Experience supporting distributors, service partners or geographically dispersed customers across cultures and time zones.

Practical inventory-control experience, including forecasting, replenishment, cycle counting, traceability, returns and reconciliation.

Demonstrated ability in methodical fault-finding, remote diagnosis and root-cause analysis across electrical, electronic, mechanical, software and network interfaces.

Ability to interpret schematics, technical drawings, service manuals, work instructions and change documentation.

Strong written and spoken English and Bahasa Malaysia.

Competence with Microsoft 365, service-desk or CRM systems, and inventory or ERP platforms.

Valid passport and driving licence, with the ability to travel within Malaysia, regionally and to Adelaide as required.

Authorisation or licensing required by local law for work involving ionising-radiation equipment.

About us

Micro-X is an ASX-listed hi-tech company that pioneers cutting-edge products for global health and security markets. Our proprietary X-ray emitter technology, developed in-house, drives our mission to revolutionise the industry. With a fully vertically integrated design and production facility in Adelaide and a dynamic technical and commercial team based in Seattle, we are at the forefront of innovation.

Innovation: Be part of a team that constantly challenges the status quo.

Impact: Your work directly contributes to global health and security.

Collaboration: Collaborate with brilliant minds and turn revolutionary ideas into reality.