Technical Support

DNV Group; Kuala Lumpur; Sur place; MYR 33 000 - 67 000; Plein temps

Résumé du poste

DNV Group in Kuala Lumpur seeks an administrative professional to support the end-to-end technical review process, ensuring compliance and maximizing customer satisfaction across all cases.

You will update the JASANZ portal with current certificate statuses, monitor payments linked to submissions, interact daily with customers on audit reports, maintain NGPS data accuracy, and collaborate with technical reviewers, sales and planning teams to drive process improvements including a switch to

Responsabilités

• Monitoring entirety of technical review process ensuring compliance and maximisation of customer satisfaction
• Ensuring JASANZ portal is updated per current certificate status of cases that are suspended or withdrawn
• Monitoring payment status, linked directly to technical review and submission
• Follow up with customers on meeting their financial contractual obligations
• Rigours monitoring and follow up on timeframes of submission ensuring we meet NDIS scheme requirements
• Ensuring auditors comply with scheme requirements with documentation provided
• Updating NGPS system to ensure correct customer and audit related information
• Day to day customer interaction on queries on audit report and status of technical review and submission
• Super-user access of NGPS assisting all teams where necessary with data updating and accuracy
• Collaborating daily with technical reviewers, sales and planning department
• Critical role in the planned process improvement and implementation of switch to upfront payment
• Any other administrative tasks assisting with process improvement

Description du poste

• Monitoring of entirety of technical review process ensuring both compliance and maximisation of customer satisfaction
• Ensuring JASANZ portal is updated per current certificate status of cases that are suspended or withdrawn
• Monitoring payment status, linked directly to technical review and submission
• Follow up with customers on meeting their financial contractual obligations
• Rigours monitoring and follow up on timeframes of submission ensuring we meet NDIS scheme requirements
• Ensuring auditors comply with scheme requirements with documentation provided
• Updating NGPS system to ensure correct customer and audit related information
• Day to day customer interaction on queries on audit report and status of technical review and submission
• Super-user access of NGPS assisting all teams where necessary with data updating and accuracy
• Collaborating daily with technical reviewers, sales and planning department
• Critical role in the planned process improvement and implementation of switch to upfront payment
• Any other administrative tasks assisting with process improvement