Technical Support

DNV; Kuala Lumpur; On-site; MYR 72,000 - 120,000; Full time

Benefits offered by this job

Flexible work arrangements

Generous paid leaves

Medical benefits

Maternity benefits

Pension and insurance policies

Long service awards

Professional membership

Mobile phone reimbursement

Profit share

Job summary

DNV in Kuala Lumpur seeks a dedicated Compliance and Customer Relationship Administrator to monitor the technical review process, update the JASANZ portal, and oversee payments and contractual obligations.

You will collaborate daily with technical reviewers, sales and planning, ensuring audit documentation quality and supporting process improvements including a switch to upfront payment. Strong information management and CRM experience are essential.

Qualifications

• Experience in maintaining positive client relationships and accurate information handling.
• Familiarity with CRM systems and NGPS for data integrity and audit readiness.
• Proficiency with Microsoft Office tools and standard business software.

Responsibilities

• Monitor technical review process for compliance and customer satisfaction.
• Update JASANZ portal with current certificate status for suspended/withdrawn cases.
• Monitor payment status and link to technical review and submission.
• Follow up with customers on meeting financial contractual obligations.
• Monitor submission timeframes to meet NDIS scheme requirements.
• Ensure auditors comply with scheme requirements with documentation.
• Update NGPS to ensure correct customer and audit related information.
• Handle day-to-day customer queries on audit reports and status.

Skills

Customer relations

Information management

Microsoft Office

NGPS

CRM experience

Tools

NGPS

CRM systems

Microsoft Office

Job description

About Us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

About Us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organisations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

We help our customers in medical devices, healthcare, and aquaculture/ocean industries build trust and transparency across their products, assets, and supply chains. By working with customers to certify medical technologies, support safe and sustainable healthcare practices, and advance responsible aquaculture and ocean stewardship, we help manage risks, meet regulatory demands, and achieve long-term goals. Drawing on deep technical expertise, we partner with customers worldwide to bridge trust gaps between patients, providers, producers, and consumers- driving sustainable results and improved ESG performance.

About The Role

• Monitoring of entirety of technical review process ensuring both compliance and maximisation of customer satisfaction
• Ensuring JASANZ portal is updated per current certificate status of cases that are suspended or withdrawn
• Monitoring payment status, linked directly to technical review and submission
• Follow up with customers on meeting their financial contractual obligations
• Rigours monitoring and follow up on timeframes of submission ensuring we meet NDIS scheme requirements
• Ensuring auditors comply with scheme requirements with documentation provided
• Updating NGPS system to ensure correct customer and audit related information
• Day to day customer interaction on queries on audit report and status of technical review and submission
• Super-user access of NGPS assisting all teams where necessary with data updating and accuracy
• Collaborating daily with technical reviewers, sales and planning department
• Critical role in the planned process improvement and implementation of switch to upfront payment
• Any other administrative tasks assisting with process improvement

What we offer

• Flexible work arrangements for better work-life balance
• Generous Paid Leaves (Annual Leave, Compassionate Leave, Parental Leave, Marriage Leave, Maternity Leave, Prolonged illness)
• Medical benefits
• Maternity Benefits
• Pension and Insurance Policies (Group Life Insurance, Salary Continuance Insurance, Workers' Compensation for all employees, Corporate Business Travel Insurance)
• Additional Benefits (Long Service Awards, Professional Membership, Mobile Phone Reimbursement.
• Profit Share

*Benefits may vary based on position, tenure/contract/grade level*

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

About You

• Building of positive customer relations
• Accurate and efficient information management skills
• Experience in Microsoft, NGPS and any other CRM's
• Qualifications preferred but not mandatory Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.