Technical Specialist (Alor Setar)

Ricoh; Alor Setar; On-site; MYR 39,000 - 67,000; Full time

Job summary

Jora Malaysia seeks a Technical Specialist to provide customer technical support, diagnose equipment faults, and perform installation and commissioning of machines in the field.

The role involves preventive maintenance, thorough service reporting, and maintaining professional customer relationships while adhering to company procedures.

Qualifications

• Diploma or degree in Electrical/Electronic Engineering or IT Computer Science.
• Minimum one year of experience.
• Technical knowledge in MS Office.
• Able to handle customers' complaints.
• Good written and spoken English and Bahasa Malaysia.

Responsibilities

• Respond promptly to customer service calls and technical enquiries.
• Troubleshoot machine faults and technical problems.
• Install, configure and commission machines.
• Maintain machines during service visits.
• Explain charges before commencing work.
• Perform preventive maintenance and routine checks.
• Record service activities and resolutions.
• Escalate serious incidents to management.
• Provide courteous service and comply with policies.

Skills

Customer service

Troubleshooting

Communication

MS Office

Education

Electrical/Electronic Eng or IT CS

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Technical Specialist provides customer technical support, troubleshooting, machine installation, commissioning, and preventive maintenance services. The role involves responding to customer enquiries, diagnosing equipment faults, performing repairs and maintenance, and maintaining professional customer relationships while ensuring service quality and compliance with company procedures.

Key responsibilities

Respond promptly to customer service calls and technical enquiries

Conduct systematic troubleshooting and diagnosis of machine faults and technical problems

Perform installation, configuration and commissioning of machines

Ensure customer machines are properly cleaned and maintained during service visits

Explain applicable repair, service, parts or other charges to customers before commencing chargeable work

Conduct preventive maintenance and routine checks according to the prescribed maintenance schedule

Accurately record service activities, troubleshooting performed, parts used, machine condition and resolution details

Escalate serious incidents, irregularities, safety concerns or unusual machine conditions to Management or immediate Superior

Maintain a professional attitude and provide courteous service during all customer interactions

Comply with all company policies, service procedures, safety requirements and manufacturer guidelines

KNOWLEDGE AND SKILL REQUIREMENTS

Diploma / Degree in Electrical/Electronic Engineering or IT Computer Sc.

Minimum one year working experience.

Technical knowledge in Microsoft Office application.

Self motivated and hardworking.

Able to handle customers' complaints.

Good written and spoken English and Bahasa Malaysia.

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