Technical Specialist

Aims Motion Technology Sdn. Bhd. (Penang Office); Penang; On-site; MYR 40,000 - 60,000; Full time

Benefits offered by this job

Training (local & overseas)

Travel allowance

Medical & PA insurance

Personal leave

Job summary

Aims Motion Penang is seeking a Technical Specialist to be a key technical resource supporting customers across multiple industrial automation product lines. You will provide first-line support, troubleshooting, installations, training, and post-sales guidance for servo motors, actuators, robotics, linear modules, drives, and controllers.

Ideal candidates hold a Diploma/Degree in Electrical & Electronics, Computer Science or Mechatronic with 1–2 years in motion control.

Qualifications

• Diploma/Degree in Electrical & Electronics, Computer Science, Mechatronic.
• 1-2 years experience in motion control products (servo motion, PLC, HMI, robotics).
• Must possess own transport and reliable communication skills.
• Willing to learn new product knowledge and work independently or in a team.

Responsibilities

• Provide technical support for motion and automation products including installation, configuration, testing, and troubleshooting.
• Assist customers with product integration and on-site commissioning when needed.
• Collaborate with Sales & Application team to ensure smooth post-sales support.
• Conduct product training and demonstrations for customers and internal staff.
• Manage warranty claims, repairs, and technical documentation.
• Maintain strong relationships with key customers with prompt technical support.
• Liaise with principals/brands for advanced technical issues or escalations.
• Continuously update technical knowledge on assigned product lines.

Skills

Motion control

Troubleshooting

On-site support

Customer training

Technical guidance

Education

Electrical & Electronics Diploma/Degree

Mechatronic

Computer Science

Tools

Servo motors

PLC

HMI

Robotics programming

Job description

This is a full-time on-site role as a Technical Specialist at Aims Motion Penang, located in Batu Maung. As a Technical Specialist, you will be a key technical resource supporting our customers across multiple industrial automation product lines. You will be responsible for providing first-line support, troubleshooting, installations, training, and post-sales technical guidance on products such as servo motors, actuators, robotics, linear modules, drives, and controllers. This role requires hands-on problem-solving skills, technical curiosity, and a passion for helping customers achieve optimal performance from our solutions.

Qualification

Diploma/Degree in Electrical & Electronics, Computer Science, Mechatronic

Requirement

Required to have 1-2 years experience in Motion control products (Servo motion, PLC, HMI, Robotics programming, Tunning, Troubleshooting skill, etc)

Must possess own transport

Good interpersonal & strong communication skills

Willing to learn new products knowledge

Enjoy working independently as well as delivering result collaboratively as team

Job Scope

Provide technical support for motion and automation products including installation, configuration, testing, and troubleshooting.

Assist customers with product integration and on-site commissioning when needed.

Collaborate with the Sales & Application team to ensure a smooth post-sales support experience.

Conduct product training and demonstration for customers and internal staff.

Manage warranty claims, repairs, and technical documentation for supported brands.

Maintain strong relationships with key customers by delivering prompt and accurate technical support.

Liaise with principals/brands for advanced technical issues or escalations.

Continuously update technical knowledge on assigned product lines.

Rewards:

Structured local and overseas product training

Technical skills development with hands-on exposure

Allowance based on trips (travel stipends, transportation, etc.)

Medical & PA insurance

Personal leave