Technical Solutioning Expert

SUPCON; Selangor; On-site; MYR 120,000 - 200,000; Full time

Job summary

SUPCON is seeking a Solution Architect for its regional SEA team. You will design and deliver end-to-end technical solutions across Southeast Asia, representing SUPCON with customers and working closely with local offices on pre-sales engagements in Automation, Industrial AI, and Industrial IoT.

You will translate customer needs into technical specs, conduct workshops and site surveys, and ensure proposals meet SUPCON’s standards while coordinating with product and project teams.

Qualifications

• Bachelor’s degree or higher in Automation, Electrical/Control Engineering, Computer Science, Mechatronics, or related fields.
• Minimum 3–5 years experience in industrial automation, IIoT, or digital technologies.
• Strong hands-on proficiency with control systems (DCS, SIS, PLC, SCADA) and knowledge of industrial protocols.

Responsibilities

• Gather and analyze customer requirements with SEA sales teams.
• Conduct technical workshops, site surveys, and feasibility studies for SEA operations.
• Translate requirements into technical specs for solutioning and proposals.
• Design end-to-end technical solutions using SUPCON’s stack (DCS/PLC/SIS/SCADA).
• Provide pre-sales technical support and engage customers with compelling demos and solution stories.
• Collaborate with sales, product, and implementation teams to ensure feasibility and risk mitigation.

Skills

Solutioning

Customer engagement

Technical presentations

Cross-cultural teamwork

Education

Bachelor’s degree or higher in Automation/Engineering/CS/Mechatronics

Tools

DCS/PLC/SCADA systems

Industrial protocols

Job description

About the Company

SUPCON is committed to delivering innovative solutions in the field of industrial automation, focusing on enhancing operational efficiency and driving digital transformation across various industries.

About the Role

As part of SUPCON’s solutioning team, you will be part of an international team of experts, deployed regionally to support pre-sales and solutioning locally. You are responsible for designing and delivering comprehensive solutions for our customers across Southeast Asia. You will represent SUPCON, working closely with local offices to support technical engagements with key customers, focusing on Automation, Industrial AI, Industrial IoT and related technologies. This role bridges the gap between customer needs, business goals, and technical implementation, ensuring that solutions are scalable, effective, and aligned with strategic objectives.

Responsibilities

• Requirement Gathering & Analysis
• Engage with customers alongside our sales representatives across SEA to understand our customer's pain points and requirements.
• Conduct technical workshops, site surveys, and feasibility studies as necessary in support for SEA sales operations.
• Translate customer requirements into technical specifications for solutioning and development of technical proposals.
• Design end-to-end technical solutions based on SUPCON's technology stack which includes:
• DCS/PLC/SIS/SCADA/APC and Industrial Software
• Pre-Sales Technical Support & Customer Engagement
• Work closely with the sales team to drive technical success during opportunity development.
• Deliver compelling presentations, demos, and solution storylines tailored to SEA customers’ needs.
• Support solution proposals, and technical clarifications.
• Prepare system architectures, design documents, technical proposals, manuals, and training materials.
• Ensure deliverables are clear, accurate, professional, and aligned with SUPCON’s solutioning standards.
• Cross Functional Collaboration
• Work with sales teams to develop technical sales strategies.
• Work with product teams to communicate market demands and translate customer needs into product roadmap inputs.
• Coordinate with project implementation teams to ensure solution feasibility and mitigate implementation risks.

Qualifications

• Core Requirements:
• Bachelor’s degree or higher in Automation, Electrical/Control Engineering, Computer Science, Mechatronics, or related fields.
• Minimum 3–5 years experience in industrial automation, IIoT, or digital technologies.
• Strong hands‑on proficiency with control systems such as DCS, SIS, PLC, SCADA, as well as knowledge of industrial protocols, and control engineering fundamentals.
• Experience implementing IIoT platforms, data acquisition, and OT/IT integration (ISA-95 alignment) preferred.
• Familiarity with Industry 4.0, edge computing, and smart factory deployment preferred.

Required Skills

• Strong presentation and customer communication skills.
• Ability to translate complex technical ideas into customer‑friendly language.
• Independent, proactive, and able to collaborate across multicultural SEA teams.
• Bahasa Malaysia or Mandarin is highly preferred.

Pay range and compensation package

Full-time employment with a competitive salary based on experience.

Equal Opportunity Statement

SUPCON is committed to diversity and inclusivity in the workplace, ensuring equal opportunity for all applicants and employees.