Technical Service Supervisor

upscale; Kuala Selangor; On-site; MYR 89,000 - 134,000; Full time

Job summary

upscale is seeking a hands-on Technical Support Lead in Malaysia to supervise 3 support engineers and a helpdesk team, guiding diagnostics, repairs, and RMA processes while ensuring SLA performance for POS and AIDC hardware. You will coordinate with suppliers for RMA approvals and spare parts, report on operations, and assist the Technical Operations Manager with continuous improvements.

A diploma or degree in Electrical/Electronic/Computer Engineering or related field is required, with 3–5

Qualifications

• 3–5 years in technical support/service with leadership exposure.
• Diploma or degree in Electrical/Electronic/Computer Engineering or related field.
• Hands-on repair and troubleshooting capability.
• Strong coordination, vendor communication, and reporting skills.

Responsibilities

• Supervise 3 support engineers and helpdesk staff.
• Oversee diagnostics, repair, and RMA claim processes.
• Coordinate with suppliers/vendors for RMA approvals, spare parts, and escalations.
• Monitor SLA turnaround and service performance.
• Provide hands-on troubleshooting guidance for POS & AIDC hardware.
• Assist Technical Operations Manager with reporting and improvements.

Skills

Leadership experience

Troubleshooting

Vendor coordination

Reporting

Education

Electrical/Electronic/Computer Engineering degree

Tools

POS/AIDC hardware knowledge

Job description

Job Description:

• Supervise 3 support engineers and helpdesk staff.
• Oversee diagnostics, repair, and RMA claim processes.
• Coordinate with suppliers/vendors for RMA approvals, spare parts, and escalations.
• Monitor SLA turnaround and service performance.
• Provide hands‑on troubleshooting guidance for POS & AIDC hardware.
• Assist Technical Operations Manager with reporting and improvements.

Required Skills:

• 3-5 years of experience intechnical support/service experience, with leadership exposure.
• Diploma/Degree in Electrical/Electronic/Computer Engineering or related field.
• Hands‑on repair and troubleshooting capability.
• Strong coordination, vendor communication, and reporting skills.