Technical Sales Support Specialist (Inbound Calls)

Infi Group; Petaling Jaya; Hybrid; MYR 25,000 - 29,000; Full time

Benefits offered by this job

Company mobile line

Onboarding and training

Supportive team culture

Career advancement

Equity opportunities

Job summary

Wisedrive Technologies (M) Sdn Bhd is seeking a Technical Sales Support Specialist to handle inbound calls and nurturing prospects. You will respond quickly to CRM leads, perform persuasive sales calls, and maintain detailed records while targeting KPIs.

The role supports hybrid work arrangements and emphasizes automotive product knowledge. The position requires strong Bahasa Malaysia and English communication skills, remote/onsite flexibility, and the ability to work Thursday through Monday

Qualifications

• Must have base in Petaling Jaya or be able to work hybrid (local candidates preferred).
• Fluent in Bahasa Malaysia and English for customer communication.
• Comfortable with phone sales and customer engagement.
• Able to work independently and manage time effectively.
• Automotive knowledge is required.

Responsibilities

• Respond to inbound leads from the CRM within 30 minutes.
• Conduct professional sales calls to explain product offerings and close leads.
• Maintain high standards of customer interaction and follow-up.
• Record and update customer information, call outcomes and follow-ups in the CRM.
• Achieve daily and weekly KPIs as set by management.

Skills

Bahasa Malaysia

English

Phone-based sales

Customer engagement

Independent working

Time management

Automotive knowledge

Job description

Technical Sales Support Specialist (Inbound Calls)

Reports To Management Team

Compensation RM 2,200/month + RM 300 performance increment

Company

Wisedrive Technologies (M) Sdn Bhd

Work Schedule

• Working Days: Thursday to Monday (Tuesday & Wednesday off — subject to change)
• Working Hours: 10:00 AM – 7:00 PM

Key Responsibilities

• Respond to inbound leads from the CRM system within 30 minutes.
• Conduct professional sales calls to potential customers, explaining product offerings and converting leads into sales.
• Maintain a high standard of customer interaction and follow-up.
• Record and update customer information, call outcomes, and follow-up tasks in the CRM.
• Achieve daily and weekly KPIs as set by the management team.

Requirements

• Based in Petaling Jaya or available for hybrid work (local candidates preferred).
• Strong communication skills in Bahasa Malaysia and English.
• Comfortable with phone-based sales and customer engagement.
• Able to work independently and manage time effectively.
• Automotive knowledge is required.
• Must be available to work Thursday–Monday, 10:00 AM–7:00 PM.

What We Provide

• Company mobile line/phone number for business use.
• Comprehensive onboarding and product training.
• Supportive team culture and the tools needed for success.
• Career Advancement: High-performing individuals may be promoted into senior roles as the company expands.
• Equity Opportunities: Team members with an entrepreneurial mindset, passion, and a positive attitude may be offered equity as part of long-term company growth and ownership.

Salary Package

• Basic Salary: RM 2,200/month
• Performance-Based Increment: Additional RM 300/month upon successful completion of probation (based on KPI achievement and performance review).