Technical Sales Support Specialist (Automation)

ABB; Selangor; Hybrid; MYR 70,000 - 110,000; Full time

Job summary

ABB Malaysia is seeking a Technical Sales Support Specialist (Automation) to support the assigned sales organization across Southeast Asia, serving as the technical focal point for DCS solutions and guiding proposals, warranties, and system configurations.

The role leverages ABB tools (CPQ, SoFa, BOL) to size and quote automation hardware and software, provides first-line post‑purchase technical support, and manages RFQ lifecycles and records in Salesforce, with a hybrid work model.

Qualifications

• Engineering degree or equivalent technical experience.
• Strong written and verbal English with customer service skills.
• Willing to transition from site-based work to an office technical role and learn processes.
• Proficient with Salesforce.com and MS Office; quick to respond to developments.
• Understanding of commercial terms and company policies; good time management.

Responsibilities

• Serve as the technical lead for ABB Automation Software/Hardware; advise on architecture and upgrades.
• Size, configure, and quote solutions using ABB tools (CPQ, SoFa, BOL).
• Provide first-line technical support after purchase; diagnose issues and escalate as needed.
• Prepare Spare Parts Analysis and Lifecycle Reports to support DCS sales.
• Respond to spare parts enquiries and quotations across product portfolios as training expands.
• Manage RFQ lifecycle from enquiry to quotation, ensuring PA margin compliance.
• Secure orders and handover to delivery; maintain case records in Salesforce.

Skills

Engineering degree

English proficiency

Salesforce.com

MS Office

Problem solving

Education

Engineering degree

Tools

Salesforce.com

MS Office

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Technical Sales Support Specialist (Automation)

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Local Business Manager - Mining & Materials

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Local Business Manager - Mining & Materials

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Your role and responsibilities

In this role, you will have the opportunity to support the assigned Sales organization (division and market) and customers during the proposal process. You will serve as the technical focal point for Australia and Southeast Asia, providing expert support for ABB's industry-leading Distributed Control System (DCS) solutions while overseeing complex quotation preparation and warranty management processes.

The work model for the role is: #LI-Hybrid

You will be mainly accountable for:

• Serving as the team's technical lead for ABB Automation Software and Hardware solutions, using your DCS and field experience to advise customers on system architecture, upgrades, licensing expansions, and modernization strategies
• Leveraging ABB tools (CPQ, SoFa, and BOL) to size, configure, and quote automation hardware, software upgrades, and modernization solutions that meet customer requirements.
• Provide first-line technical support for customers following the purchase of parts, software, or licenses. Apply your field experience to diagnose issues, deliver timely solutions, and elevate complex cases to engineering or factory support teams when required. Manage repair and warranty replacement requests in accordance with established processes and service standards.
• Contribute to proactive DCS sales initiatives by preparing Spare Parts Analysis and Lifecycle Reports, supported by ABB's global tools, systems, and training programs.
• Support the wider team in responding to spare parts enquiries and quotations across additional product portfolios as your product knowledge and training expand.
• Manage the complete RFQ lifecycle, from customer enquiry and technical review through sourcing, pricing, approval, and quotation submission. Ensure all proposals comply with PA margin requirements, authorization levels, and company guidelines.
• Secure customer purchase orders, coordinate a seamless handover to the delivery team, and maintain accurate records and case management activities within Salesforce.com.

Qualifications for this role

• Engineering degree or equivalent proven technical experience — ideally with exposure to automation systems, control architecture, or industrial equipment
• Strong written and verbal English language skills with excellent customer service instincts — confidence communicating technical concepts clearly to customers and internal stakeholders via email and phone
• Self-motivated and keen to transition from site-based work to an office technical role, with a willingness to learn our commercial processes and systems
• Good proficiency with Salesforce.com and MS-Office packages (Excel, Word, Office 365), plus the ability to rapidly respond to unforeseen developments and take ownership of solutions
• Understanding of commercial terms and company policies, with strong time management and organizational skills

What's in it for you?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

More about us

The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems. The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, on-line sensors, actuators and field instruments. Digitalization solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.