Regional Senior Customer Support Specialist

ABB Malaysia Sdn. Bhd.; Selangor; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

ABB Motion in Malaysia seeks a Regional Senior Customer Support Specialist to back sales and service activities across Malaysia, Singapore, and Thailand. You will provide technical and commercial support, respond to inquiries, prepare quotations, and help identify new business opportunities.

The role follows a hybrid Work Model (#LI-Hybrid) with regional travel. A Bachelor’s degree in engineering is required; a Master’s is an advantage.

Qualifications

• Bachelor’s degree in engineering is required; master’s degree is an advantage.
• Background in Electrical or Mechanical Engineering providing sales support and other techno-commercial activities.
• Experience in a similar role, ideally in an international or multicultural business environment.
• Strong commercial awareness with a proactive, customer-focused, and sales-driven mindset.
• Excellent communication and relationship-building skills, with the ability to engage customers and stakeholders.
• Fluent in written and spoken English; additional languages are assets.
• Willingness and flexibility to travel within the assigned geographic region.

Responsibilities

• Configuring products mechanically and electrically using available tools and systems.
• Providing professional technical and commercial support to customers and local sales teams.
• Supporting in achieving sales targets related to revenue, profitability, and product mix.
• Collaborating with cross-functional teams to deliver the best solutions for customers.
• Supporting in identifying new business opportunities in line with the country sales strategy.
• Managing sales administration, quotations, customer follow-ups, and support project execution when required.
• Traveling within the assigned region to engage customers and build relationships.

Skills

Customer focus

Communication

Sales support

English proficiency

Cross-functional collaboration

Travel readiness

Education

Bachelor’s in Engineering

Master’s in Engineering (advantage)

Job description

Regional Senior Customer Support Specialist

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Sales Support Manager

__

Your role and responsibilities

We are seeking a proactive and customer-focused Regional Senior Customer Support Specialist to support the sales and service activities of ABB Motion business across Malaysia, Singapore, and Thailand Market. In this role, you will work closely with ABB Local Sales Units to provide technical and commercial support, respond to customer inquiries, prepare quotations, and help identify new business opportunities. You will play a key role in delivering exceptional customer service, building strong customer relationships, and supporting the growth of the business within the assigned region.

The Work Model for this role is: #LI-Hybrid

• Configuring products mechanically and electrically using available tools and systems.
• Providing professional technical and commercial support to customers and local sales teams.
• Supporting in achieving sales targets related to revenue, profitability, and product mix.
• Collaborating with cross-functional teams to deliver the best solutions for customers.
• Supporting in identifying new business opportunities in line with the country sales strategy.
• Managing sales administration, quotations, customer follow-ups, and support project execution when required.
• Traveling within the assigned region to engage customers, implement marketing initiatives, build relationships, and contribute to continuous team improvement.

Qualifications for the role

• Bachelor’s degree in engineering is required; master’s degree is an advantage.
• Candidates with a background in Electrical or Mechanical Engineering providing sales support and other techno-commercial activities.
• Relevant experience in a similar role, ideally within an international or multicultural business environment.
• Strong commercial awareness with a proactive, customer-focused, and sales-driven mindset.
• Excellent communication and relationship-building skills, with the ability to engage effectively with customers and stakeholders.
• Fluent in written and spoken English; proficiency in additional languages is considered an asset.
• Willingness and flexibility to travel within the assigned geographic region for short-term business assignments.
• Self-motivated, results-oriented, and capable of working independently while collaborating effectively within a team environment

What’s in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

More about us

ABB Motion provides pioneering technology, products, solutions and related services to industrial customers to increase energy efficiency, improve safety and reliability, and maintain precise control over processes. The portfolio includes motors, generators and drives for a wide range of applications in all industrial sectors.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Perks and benefits Dental Education support Medical Performance Employee Incentive Program Scheme

What can I earn as a Customer Support Specialist

ABB is a global leader in power and automation technologies. Based in Zurich, Switzerland, the company employs 145,000 people and operates in approximately 100 countries. The firm’s shares are traded on the stock exchanges of Zurich, Stockholm and New York.

ABB’s business is comprised of five divisions that are in turn organized in relation to the customers and industries they serve.

The group is particularly proud of its record for innovation - widely recognized through countless awards and scientific accolades. Many of the technologies we take for granted today, from ultra efficient high-voltage direct current power transmission to a revolutionary approach to ship propulsion, were developed or commercialized by ABB.

Today ABB is the largest supplier of industrial motors and drives, the largest provider of generators to the wind industry and the largest supplier of power grids in the world.

ABB provides industry leading software and deep domain expertise to help the world’s most asset intensive industries such as energy, utilities and mining solve their biggest challenges, from plant level, to regional network scale, to global fleet-wide operations. Our enterprise software portfolio offers an unparalleled range of solutions for asset performance management, operations and workforce management, network control and energy portfolio management to help customers reach new levels of efficiency, reliability, safety and sustainability. We provide unmatched capabilities to integrate information technologies (IT) and operational technologies (OT) to provide complete solutions to our customers’ business problems.

History

ABB Enterprise Software (formerly known as "Ventyx") was acquired in 2010 by ABB, a global leader in power and automation technologies, for its broad range of IT solutions for energy and communications companies. In 2012, Ventyx joined forces with Mincom, a pioneering leader in Enterprise Asset Management (EAM) and Enterprise Resource Planning (ERP) software for mining, transportation and defense. Pairing the market-leading strengths of both companies under ABB, the combined portfolio offers an unparalleled range of innovative solutions that minimize risk, optimize operations to enhance financial performance and empower clients in dynamic industries to evolve in smart new ways.

Collectively, Ventyx brings more than 120 years of experience delivering enterprise solutions specifically designed to support the needs of global companies in asset-intensive industries. Leveraging the foundation of this unique heritage and industry expertise, we innovate new solutions to tomorrow’s challenges.

Ventyx delivers a better model of enterprise business solutions, one that takes a whole-systems approach to enterprise asset health. At the forefront of the convergence of information technologies (IT) and operational technologies (OT), Ventyx is leading the transformation of asset-intensive industries from automation to real-time optimization – a transformation that will empower innovation for the benefit of our clients, their customers and the environment.

With offices spread over 6 continents, ABB Enterprise Software is a global leader who goes to the ends of the earth for our customers. Currently, we are looking for people who share our vision and expand our expertise.

ABB is a global leader in power and automation technologies. Based in Zurich, Switzerland, the company employs 145,000 people and operates in approximately 100 countries. The firm’s shares are traded on the stock exchanges of Zurich, Stockholm and New York.

ABB’s business is comprised of five divisions that are in turn organized in relation to the customers and industries they serve.

The group is particularly proud of its record for innovation - widely recognized through countless awards and scientific accolades. Many of the technologies we take for granted today, from ultra efficient high-voltage direct current power transmission to a revolutionary approach to ship propulsion, were developed or commercialized by ABB.

Today ABB is the largest supplier of industrial motors and drives, the largest provider of generators to the wind industry and the largest supplier of power grids in the world.

ABB provides industry leading software and deep domain expertise to help the world’s most asset intensive industries such as energy, utilities and mining solve their biggest challenges, from plant level, to regional network scale, to global fleet-wide operations. Our enterprise software portfolio offers an unparalleled range of solutions for asset performance management, operations and workforce management, network control and energy portfolio management to help customers reach new levels of efficiency, reliability, safety and sustainability. We provide unmatched capabilities to integrate information technologies (IT) and operational technologies (OT) to provide complete solutions to our customers’ business problems.

History

ABB Enterprise Software (formerly known as "Ventyx") was acquired in 2010 by ABB, a global leader in power and automation technologies, for its broad range of IT solutions for energy and communications companies. In 2012, Ventyx joined forces with Mincom, a pioneering leader in Enterprise Asset Management (EAM) and Enterprise Resource Planning (ERP) software for mining, transportation and defense. Pairing the market-leading strengths of both companies under ABB, the combined portfolio offers an unparalleled range of innovative solutions that minimize risk, optimize operations to enhance financial performance and empower clients in dynamic industries to evolve in smart new ways.

Collectively, Ventyx brings more than 120 years of experience delivering enterprise solutions specifically designed to support the needs of global companies in asset-intensive industries. Leveraging the foundation of this unique heritage and industry expertise, we innovate new solutions to tomorrow’s challenges.

Ventyx delivers a better model of enterprise business solutions, one that takes a whole-systems approach to enterprise asset health. At the forefront of the convergence of information technologies (IT) and operational technologies (OT), Ventyx is leading the transformation of asset-intensive industries from automation to real-time optimization – a transformation that will empower innovation for the benefit of our clients, their customers and the environment.

With offices spread over 6 continents, ABB Enterprise Software is a global leader who goes to the ends of the earth for our customers. Currently, we are looking for people who share our vision and expand our expertise.