Technical Sales & Service Engineer

Atotech an MKS Brand; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Atotech an MKS Brand is seeking a Technical Sales & Service Engineer for Penang, Malaysia. You will partner with the Business Sales Team to deliver technical support for Atotech chemical processes and equipment at customer sites, ensuring stable operation and ongoing improvement.

Reporting to the Product Marketing Manager, you will help customers run processes with consistent quality. The role requires hands-on PCB plating experience, lab skills, and travel up to 25%.

Qualifications

• Bachelor's degree in Chemistry, Chemical Engineering, Materials Science, or related technical field.
• 1–2 years of PCB industry experience in a technical/engineering role.
• Hands-on PCB plating process experience (Cu/Ni/Au etc.).
• Familiarity with chemical laboratory practices, including titration and lab instrumentation.
• Strong problem solving, root-cause analysis, and corrective action planning skills; able to work in a fast-paced production environment.
• Valid Malaysian driving license and own car; travel to customer sites in Penang and outstation.

Responsibilities

• Lead on-site process setup and troubleshooting for Atotech chemical processes.
• Capture and share clear technical reports with customers and internal teams.
• Monitor chemical consumption trends and analyze usage patterns.
• Transfer process knowledge to customers and enable independent operation.
• Provide reliable consumption forecasts to the internal supply chain.
• Travel up to 25% to customer sites in Penang and beyond.

Skills

PCB plating processes

Root-cause analysis

Problem solving

Reporting to customers

Customer training

Education

Bachelor's degree in Chemistry/Chemical Eng/Materials

Tools

Plating equipment

Laboratory instrumentation

Job description

As a Technical Sales & Service Engineer, you will work closely with the Business Sales Team to deliver technical support for Atotech's chemical processes and equipment at customer sites. You will be a key technical partner for customers, ensuring stable operation, continuous improvement, and efficient utilization of Atotech solutions. In this role, you will report directly to the Product Marketing Manager.

You Will Make an Impact By:

Lead On-site Process Setup & Troubleshooting

• Drive the on-site make-up, setup, and troubleshooting of Atotech chemical processes.
• Provide clear, well-structured technical reports to support customers and internal teams.

Optimize & Improve Atotech Chemical Processes Stability

• Work hands-on with customer process teams to optimize chemical performance, stability, and enhance productivity.
• Collaborate closely with Atotech Local & Global Product Teams to align best practices and implement process improvements.

Monitor & Analyze Chemical Consumption

• Conduct regular monitoring of chemical consumption trends at customer sites.
• Analyze usage patterns and recommend actions to ensure optimal chemical performance while reducing unnecessary waste or cost.

Transfer Process Knowledge to Customers

• Act as a technical mentor to customers by sharing Atotech process knowledge, establishing clear process controls, and enabling customers to run operations independently with consistent quality.

Support Accurate Chemical Forecasting

• Provide reliable consumption forecasts to the internal supply chain team, ensuring timely and uninterrupted chemical supply for customers' production needs.

Travel Requirements

• Role is primarily based in Penang, Malaysia, with up to 25% outstation travel as required.

Skills You Bring:

• A Bachelor's degree in Chemistry, Chemical Engineering, Materials Science, or a related technical field.
• 1-2 years of relevant working experience in the Printed Circuit Board (PCB) industry, preferably in a technical & engineering role.
• Hands-on experience with PCB plating processes (plating process, Cu, Ni, Au etc.)
• Familiarity with chemical laboratory practices, including titration, familiar with lab instrumentation, molding cross section preparation..etc
• Demonstrated capability in problem solving, root-cause analysis, and corrective action planning. Ability to work hands-on in a fast-paced production environment and respond to technical challenges effectively.
• A valid Malaysian driving license and own car are essential, as frequent travel to customer sites is required within Penang and occasionally outstation.