Technical Sales Executive

ALS Chemex de Mexico; Shah Alam; On-site; MYR 40,000 - 70,000; Full time

Job summary

ALS invites you to dream big. When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

The role focuses on identifying new business opportunities in environmental and tribology testing, managing client inquiries, and delivering timely quotes and reports while upholding quality procedures.

Join ALS to contribute to customer success, market growth, and a culture that values safety, integrity, and teamwork.

Responsibilities

• Identify, qualify, develop new business opportunities and secure the works across the environmental and tribology testing division.
• Ensuring that all work related to field monitoring are conducted in accordance with the quality procedures manual.
• Response to quotation/report/invoice enquiry by e-mail/ phone/ walk-in client at laboratory.
• Ensuring that client provide COC/ Purchase Order/ payment upon sample submission.
• Ensuring that client turnaround times are met.
• Highlighting anomalies in results and sample type and sample behavior to the Senior Chemist/ Laboratory Manager.
• Performing required housekeeping duties.
• Supervising field/laboratory technicians/ attendants/ trainees when performing tests.
• Participating in any marketing activities such as webinars, seminars, exhibitions and clients visit.
• Monitoring and responding to client's feedback from online survey.
• Any other duties specified by the Section Supervisor
• Provide regular sales report to Sales Manager.

Job description

At ALS, we encourage you to dream big.

When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

Specific Accountabilities & Key Performance Indicators:

• Sales achievement: Meet or exceed of the approved annual sales target.
• New-customer acquisition: Increase and expand new sales pipeline.
• Client visit: Conduct regular client visit.
• Customer retention: Increase customer retention according to the company's commercial strategy.
• Customer enquiries: Address client's inquiries within 24 hours and ensure quotation shared to client within 48 hours.
• Complaint handling: Acknowledged within one working day and resolved within the agreed service timeline.
• CRM compliance: Completeness and timely updating for management review and forecasting.
• Forecast accuracy: Within the variance approved by management.
• Overdue receivables: Maintained within the company's approved credit and DSO targets.
• Compliance: Zero unauthorised pricing, contractual, confidentiality, data integrity and safety breaches.

Position Duties and Scope:

• Identify, qualify, develop new business opportunities and secure the works across the environmental and tribology testing division.
• Ensuring that all work related to field monitoring are conducted in accordance with the quality procedures manual.
• Response to quotation/report/invoice enquiry by e-mail/ phone/ walk-in client at laboratory.
• Ensuring that client provide COC/ Purchase Order/ payment upon sample submission.
• Ensuring that client turnaround times are met.
• Highlighting anomalies in results and sample type and sample behavior to the Senior Chemist/ Laboratory Manager.
• Performing required housekeeping duties.
• Supervising field/laboratory technicians/ attendants/ trainees when performing tests.
• Participating in any marketing activities such as webinars, seminars, exhibitions and clients visit.
• Monitoring and responding to client's feedback from online survey.
• Any other duties specified by the Section Supervisor
• Provide regular sales report to Sales Manager.

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you'll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility

To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.