Technical Product Support Engineer, Semiconductor Equipment

Veeco Instruments Inc.; Penang; Sur place; MYR 120 000 - 190 000; Plein temps

Résumé du poste

Veeco’s Precision Surface Processing (PSP) division drives the advanced wet cleaning and etch solutions used in today’s semiconductor manufacturing. As a Technical Product Support Engineer, you’ll be the escalation point that keeps PSP systems running at peak performance for world-leading customers.

Your role combines deep technical problem-solving with customer interface and cross-functional engineering collaboration.

Qualifications

• 7+ years in semiconductor equipment field service or support.
• Experience with mechanical and electrical systems on high-tech capital equipment.

Responsabilités

• Own resolution of complex technical escalations from the field—diagnosing root cause and coordinating factory resources to deliver timely solutions.
• Lead troubleshooting of mechanical, electrical, and process issues across PSP wet process platforms, ensuring system reliability and minimal customer downtime.
• Provide expert technical support to field service teams and customers during installations, upgrades, and NPI deployments.
• Assist on failure analysis for returned components and systemic issues; document field findings and partner with engineering on corrective actions.
• Assist in creation and maintaining technical documentation, including troubleshooting guides, service advisories, and training content for global service teams.
• Act as factory liaison during engineering design reviews and cross-functional meetings, representing customer feedback and serviceability requirements.
• Support new product introduction (NPI) by assisting with pre-release testing, evaluative feedback, and training to prepare field adoption.
• Maintain compliance with Veeco’s safety protocols and customer EHS standards.

Connaissances

Semiconductor equipment

Field service

Troubleshooting

Customer communication

Data analysis

Formation

Associate degree in a technical field

Bachelor's degree in a technical field

Master's degree in a technical field

Description du poste

Veeco’s Precision Surface Processing (PSP) division drives the advanced wet cleaning and etch solutions used in today’s semiconductor manufacturing. As a Technical Product Support Engineer, you’ll be the escalation point that keeps PSP systems running at peak performance for world-leading customers.

Your role combines deep technical problem-solving with customer interface and cross-functional engineering collaboration.