Product Support Engineer

Veeco; Penang; On-site; MYR 120,000 - 180,000; Full time

Job summary

Veeco is seeking a Technical Product Support Engineer for its Precision Surface Processing division in Penang, Malaysia. The role involves diagnosing complex field escalations, troubleshooting PSP wet process platforms, and delivering expert technical support during installations and NPIs.

You’ll collaborate with engineering to drive product quality improvements and ensure customer satisfaction. You will coordinate with field service teams, prepare documentation, and participate in design

Qualifications

• Associate degree plus 7+ years in semiconductor equipment field service or equivalent
• Bachelor’s with 5+ years; Master’s with 3+ years; degree-waiver considered
• Proven experience supporting high-tech capital equipment with integrated mechanical and electrical systems

Responsibilities

• Own resolution of complex technical escalations from the field and coordinate resources
• Lead troubleshooting of mechanical, electrical, and process issues across PSP wet process platforms
• Provide expert technical support to field service teams during installations, upgrades, and NPI
• Assist in failure analysis and document findings for corrective actions
• Create and maintain technical documentation such as troubleshooting guides and service advisories
• Support engineering design reviews with customer feedback and serviceability input
• Assist with pre-release testing and training for field adoption
• Maintain Veeco safety protocols and customer EHS standards

Skills

Semiconductor equipment service

Troubleshooting

Customer communication

Data analysis

Travel readiness

Education

Associate degree in technical field

Bachelor’s degree in Engineering

Master’s degree

Job description

About Veeco

You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

About Veeco

You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience.

Along with the world’s leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

We’re looking for material difference-makers to join our growing team. Interested? Learn more at www.veeco.com/careers .

Overview

Veeco’s Precision Surface Processing (PSP) division drives the advanced wet cleaning and etch solutions that enable today’s semiconductor packaging breakthroughs—from heterogeneous integration to AI-ready devices. As a Technical Product Support Engineer, you’ll be the escalation point that keeps PSP systems running at peak performance for world-leading semiconductor manufacturers. Your work combines deep technical problem-solving, customer interface, and collaboration with engineering teams to influence both current product quality and future design improvements.

Responsibilities

• Own resolution of complex technical escalations from the field—diagnosing root cause and coordinating factory resources to deliver timely solutions.
• Lead troubleshooting of mechanical, electrical, and process issues across PSP wet process platforms, ensuring system reliability and minimal customer downtime.
• Provide expert technical support to field service teams and customers during installations, upgrades, and NPI deployments.
• Assist on failure analysis for returned components and systemic issues; document field findings and partner with engineering on corrective actions.
• Assist in creation and maintaining technical documentation, including troubleshooting guides, service advisories, and training content for global service teams.
• Act as factory liaison during engineering design reviews and cross-functional meetings, representing customer feedback and serviceability requirements.
• Support new product introduction (NPI) by assisting with pre-release testing, evaluative feedback, and training to prepare field adoption.
• Maintain compliance with Veeco’s safety protocols and customer EHS standards.

Qualifications

• Associate degree in a technical field plus 7+ years in semiconductor equipment field service/support; OR Bachelor’s with 5+ years; OR Master’s with 3+ years; Equivalent experience in lieu of degree will be considered.
• Proven experience supporting high-tech capital equipment with integrated mechanical and electrical systems.

Knowledge, Skills & Abilities

• In-depth understanding of semiconductor wet process systems (clean, strip, etch, liftoff).
• Skilled at structured troubleshooting and failure recovery planning.
• Strong communication and customer interaction skills, including executive-level updates.
• Ability to analyze data for root cause identification and recommend sustainable corrective actions.
• Familiarity with process control systems and equipment automation in high-volume semiconductor manufacturing.
• Flexibility to travel up to 40% (domestic and international) for strategic customer escalations, installations, and NPI support.

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.

Notice To Applicants

All communication about open positions and hiring will come from someone with a @veeco.com email address. You will always have multiple interviews and meet several team members (in-person or virtually) before we present an offer. We may also check references or conduct a background investigation as part of the offer process. We will never ask you for money for any reason, especially to send equipment or for pre-employment training. If you have any questions or concerns, or if someone has reached out to you and you think it might be a scam, please get in touch with us at [e-mail] .