Technical Helpdesk Specialist – Remote & Phone Support

Find Global Sdn. Bhd; Selangor; On-site; MYR 33,000 - 60,000; Full time

Job description

• Deliver support to dealers and customers by offering guidance, troubleshooting, and consultation on software products through phone, email, and remote sessions.
• Maintain detailed records of all activities, including inquiries, issues, customer feedback, and the solutions provided.
• Continuously follow up on unresolved tasks internally and externally to ensure all customer inquiries are properly addressed.
• Demonstrate the ability to work effectively both independently and as part of a team.
• Perform additional tasks as assigned by team leaders when necessary.