Technical Helpdesk Support

Find Global Sdn. Bhd; Selangor; On-site; MYR 33,000 - 60,000; Full time

Job summary

Find Global Sdn. Bhd in Malaysia is seeking a customer support specialist to assist dealers and customers with guidance, troubleshooting, and consultation on software products via phone, email, and remote sessions.

You will maintain detailed records of inquiries and solutions, follow up on unresolved tasks, and collaborate effectively with teammates to ensure every customer issue is addressed promptly and professionally.

Responsibilities

• Deliver support to dealers and customers by offering guidance, troubleshooting, and consultation on software products through phone, email, and remote sessions.
• Maintain detailed records of all activities, including inquiries, issues, customer feedback, and the solutions provided.
• Continuously follow up on unresolved tasks internally and externally to ensure all customer inquiries are properly addressed.
• Demonstrate the ability to work effectively both independently and as part of a team.
• Perform additional tasks as assigned by team leaders when necessary.

Job description

• Deliver support to dealers and customers by offering guidance, troubleshooting, and consultation on software products through phone, email, and remote sessions.
• Maintain detailed records of all activities, including inquiries, issues, customer feedback, and the solutions provided.
• Continuously follow up on unresolved tasks internally and externally to ensure all customer inquiries are properly addressed.
• Demonstrate the ability to work effectively both independently and as part of a team.
• Perform additional tasks as assigned by team leaders when necessary.