Desktop Support

Cognizant Malaysia; Subang Jaya; Hybrid; MYR 22,000 - 30,000; Full time

Job summary

Cognizant Malaysia is seeking a desktop support professional to provide remote and on-site assistance in a hybrid work environment. The role focuses on resolving hardware and software incidents for business users with prompt troubleshooting across OS, applications, peripherals, and connectivity issues.

The candidate will monitor incident queues, document actions, and ensure quality targets are met. This position supports a hybrid model combining on-site and remote work within Malaysia.

Qualifications

• Provide remote and on-site desktop support in hybrid environment.
• Troubleshoot OS issues, application failures, and connectivity problems.
• Monitor queues and document actions in the service management tool.

Responsibilities

• Resolve hardware and software incidents for business users in hybrid work environment.
• Troubleshoot OS, application, peripherals and connectivity issues.
• Monitor incident queues and document actions taken in the service management tool.

Skills

Desktop support

Troubleshooting

Job description

• Provide remote and on site desktop support to resolve hardware and software incidents within agreed timelines and quality targets for business users in a hybrid work environment
• Perform detailed troubleshooting for operating system issues application failures peripheral malfunctions and connectivity problems to restore normal service with minimal disruption
• Monitor incident queues prioritize tickets based on business impact and document all actions taken in the service management tool ...