Technical Customer Service Lab Chemist

W.R. Grace & Co.; Kuantan; On-site; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

Dental/Vision Benefits

Job summary

W.R. Grace & Co. in Kuantan, Malaysia, seeks a Technical Customer Service Lab Chemist to support coatings, plastics and consumer applications. The role covers laboratory operations, safety compliance and collaboration with TCS teams.

Candidates should have coating/polymer lab experience, English and Chinese fluency, strong communication, and a degree in chemistry or related field; 5 years in the coating/plastics sector preferred.

Qualifications

• Able to operate coating/polymer laboratory test equipment and analytical instruments.
• Knowledge of edible oil refining processes is an advantage.
• Proficiency in English and Chinese language.
• Excellent communication and presentation skills.
• Prior experience working in coating/polymer laboratory.

Responsibilities

• Ensure the laboratory is operated in conformance with local safety and environmental regulations.
• Maintain a safe and orderly lab with strict adherence to safety protocols, proper use of PPE, good housekeeping, proper chemical labelling and storage.
• Managing and upkeeping of the essential records such as chemical inventories, chemical waste disposal, MSDS, HIRA, lab asset management, test methods and working instructions.
• Ensure the day-to-day laboratory work is carried out and completed timely.
• Collaborates with cross regional TCS labs to share best practices and support.
• Support TCS Engineers to perform product characterization analysis, product application performance test, customer complaint investigations and product quality improvement initiatives.
• Support TCS Manager on customer support projects, comparative studies & competitor benchmarking, application development work and Prism new product evaluation.
• Provide product and application training to Grace sales and distributor sales team

Skills

Lab equipment operation

Edible oil refining knowledge

English and Chinese

Communication skills

Coating/Polymer lab experience

Education

Chemical Engineering degree

Polymer Science degree

General Chemistry degree

Job description

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W.R Grace is seeking a Technical Customer Service Lab Chemist role to handle all the laboratory activities that provide technical support to both external and internal customers including supporting TCS Managers in PRISM & AD projects for Coatings , Plastics and Consumers applications.

The position operates within Material Technologies Business and the location is at our manufacturing Plant in Kuantan, Malaysia.

• Ensure the laboratory is operated in conformance with local safety and environmental regulations.
• Maintain a safe and orderly lab with strict adherence to safety protocols, proper use of PPE, good housekeeping, proper chemical labelling and storage.
• Managing and upkeeping of the essential records such as chemical inventories, chemical waste disposal, MSDS, HIRA, lab asset management, test methods and working instructions.
• Ensure the day-to-day laboratory work is carried out and completed timely.
• Collaborates with cross regional TCS labs to share best practices and support.
• Support TCS Engineers to perform product characterization analysis, product application performance test, customer complaint investigations and product quality improvement initiatives.
• Support TCS Manager on customer support projects, comparative studies & competitor benchmarking, application development work and Prism new product evaluation.
• Provide product and application training to Grace sales and distributor sales team

Required Qualifications

• Able to operate Coating / Polymer laboratory test equipment and analytical instruments.
• Having application knowledge in Edible oil refining processes is an advantage.
• Proficiency in English and Chinese language.
• Excellent communication and presentation skills are critical success factors.
• Prior experience working in coating / polymer laboratory.

Preferred Qualifications

• 5 years minimum experience in Coating or Plastics related segment.
• Degree in Chemical Engineering, Polymer Science or General Chemistry
• Medical Insurance and Dental/Vision Benefits