Technical Customer Service Manager – Colloidal Silica

W.R. Grace & Co.; Kuantan; Hybrid; MYR 150,000 - 210,000; Full time

Job summary

W.R. Grace & Co. seeks a Technical Customer Service Manager in Kuantan, Malaysia to provide expert technical advisory on colloidal silica. You will collaborate with global TCS and commercial teams, support new product introductions, and represent Grace at technical events.

The role requires a Master’s degree in a related science, 5–7 years of experience, and fluency in English and Chinese. Travel up to 30% is expected to meet customer needs and project objectives.

Qualifications

• Strong technical advisory capability for customers on colloidal silica applications.
• Excellent written and verbal communication in English and Chinese.
• Ability to translate technical issues into actionable solutions for customers and internal teams.

Responsibilities

• Advise customers on product selection and use in industrial applications.
• Act as technical interface between Grace and customers with commercial and technical teams.
• Support new product introductions and expand product use in new applications.
• Represent Grace at conferences, trade shows and seminars, and contribute to publications.
• Collaborate with manufacturing and process technology to resolve technical complaints.
• Lead customer support projects, benchmarking, and lab-based evaluation activities.

Skills

Technical communication

English proficiency

Chinese proficiency

Presentation skills

Project coordination

Education

Master's degree in Chemical Engineering, Chemistry, Polymer Science or related field

Job description

W.R. Grace & Co. seeks a Technical Customer Service Manager in Kuantan, Malaysia to provide expert technical advisory on colloidal silica. You will collaborate with global TCS and commercial teams, support new product introductions, and represent Grace at technical events.

The role requires a Master’s degree in a related science, 5–7 years of experience, and fluency in English and Chinese. Travel up to 30% is expected to meet customer needs and project objectives.