Technical Admin Executive

O2 Klinik; Ayer Itam; On-site; MYR 56,000 - 89,000; Full time

Job summary

O2 Klinik is seeking a capable technician to service and support a range of aesthetic and medical devices in Penang. The role involves installation, calibration, testing, and routine inspections to ensure devices operate reliably for clients.

Candidates should have a Diploma or Degree in Electrical, Electronic, Mechanical, Biomedical, or a related field, with strong troubleshooting and coordination skills. Mandarin-speaking candidates are preferred, and willingness to travel to client sites is

Qualifications

• Diploma/Degree in Electrical, Electronic, Mechanical Engineering, Biomedical, or related technical field.
• Experience in equipment servicing or technical support is an advantage.
• Strong troubleshooting and problem-solving skills.
• Good communication and coordination skills with suppliers, clinics, and internal teams.
• Mandarin-speaking candidates preferred to effectively communicate with Mandarin-speaking clients.

Responsibilities

• Perform servicing, troubleshooting, and maintenance for aesthetic and medical devices (laser machines, treatment devices, etc.).
• Conduct installation, calibration, testing, and routine inspections on equipment.
• Prepare service reports and maintain accurate maintenance records.
• Coordinate delivery, rotation, and movement of device parts and equipment.
• Assist in ordering medical device parts as required.
• Assist in preparing for GDPMD internal audits and monitor MDA registration processes.
• Provide customer service for ExtraCare, handling inquiries related to machines and maintenance.
• Demonstrate device usage to clients and support device applications as approved by supervisor.
• Perform any other tasks assigned by the superior or manager.

Skills

Troubleshooting

Coordination

Communication

Education

Diploma/Degree in Electrical, Electronic, Mechanical, Biomedical or related field

Job description

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Perform servicing, troubleshooting, and maintenance for aesthetic and medical devices (laser machines, treatment devices, etc.).

Conduct installation, calibration, testing, and routine inspections on equipment.

Prepare service reports and maintain accurate maintenance records.

2. Device Coordination & Logistics

Coordinate delivery, rotation, and movement of device parts and equipment.

Assist in ordering medical device parts as required.

3. Compliance & Documentation Support

Assist in preparing for GDPMD (Good Distribution Practice for Medical Devices) internal audits.

Oversee and support the MDA (Medical Device Authority) registration process, including product verification and Medcast submission.

Monitor the application process for new and renewed device registrations.

4. Customer Service & ExtraCare Support

Provide customer service for ExtraCare, handling inquiries related to machines and maintenance.

Perform general tasks related to ExtraCare operations.

5. Device Demonstration & Internal Support

Understand all devices and demonstrate equipment usage to clients when required.

Support the device application process for O2 Klinik as approved by the supervisor.

6. Ad-Hoc Tasks

Perform any other tasks assigned by the superior or manager.

Requirements:

Diploma/Degree in Electrical, Electronic, Mechanical Engineering, Biomedical, or related technical field.

Experience in equipment servicing or technical support is an advantage.

Strong troubleshooting and problem‑solving skills.

Good communication and coordination skills with suppliers, clinics, and internal teams.

Mandarin‑speaking candidates preferred to effectively communicate with Mandarin‑speaking clients.

Able to travel outstation to deliver machines to clients.