Senior Technical Engineer / Manager

Jobstreet Malaysia; Selangor; On-site; MYR 60,000 - 96,000; Full time

Job summary

Jora Malaysia is seeking a qualified Medical Device Service Engineer to install and commission medical devices at client sites, perform routine maintenance, and provide after-sales support including software upgrades. You will also manage the call centre and troubleshoot issues to ensure high service quality.

The role requires 5+ years of relevant experience, strong communication skills, and proficiency with MS Office.

Qualifications

• Minimum of 5 years' experience in medical device support or related field.
• Strong troubleshooting of hardware and software issues.
• Excellent written and verbal communication.
• Proficient with MS Office and data management.

Responsibilities

• Install medical devices at client sites and ensure high functionality.
• Perform testing and commissioning for assets in hospital setups.
• Perform preventive maintenance per PPM checklist and document service reports.
• Provide after-sales support including software upgrades and part repairs.
• Manage the Call Centre Hotline and respond to calls, even after hours.
• Troubleshoot device alarms within 4–6 hours and plan backups.
• Coordinate tenders and contracts terms with clients.
• Support marketing by attending trade shows and events.
• Train sales and customers with technical materials.

Skills

Troubleshooting hardware

Troubleshooting software

Excellent communication

Interpersonal skills

MS Office

Project coordination

Education

Biomedical/Electronic/Bioengineering degree

Tools

Diagnostics equipment

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Providing technical support to all clients, end users, and relevant stakeholders.

Performing new installations, upgrades, repairs, maintenance, testing & commissioning, performance evaluation of all medical devices distributed by the company.

Conduct training and produce technical materials/manual for reference for both the company's sales team and clients.

Ensure quality after sales service by providing fast, effective, and efficient technical support to clients.

Perform department administrative duties like organizing departmental schedule, monitoring, lead, and evaluating team member's performance. Collaborate and develop improvement plans, monitoring progress and delegating assignments to team members.

Duties and Responsibilities

Install medical device at respective sites and ensure high functionality of the device.

Perform testing and commissioning for assets in hospital setup.

Service the medical device following the Preventive Plan Maintenance (PPM) checklist every as scheduled and ensure a signed copy of service report is retained as company's record.

Offering after-sales support services by assisting to upgrade software to the latest version when available, repair any breakdown mechanical parts of the medical device and so on.

In charged of the company's "Call Centre Hotline" by answering calls and providing prompt responses to callers, even after working hours and weekends.

Attend to troubleshooting calls by clients, troubleshooting any problem/alarm of the medical device within 4 to 6 hours and provide backup plan if problem persists.

Maintain the highest standard of personal conduct and provide professional service while interacting with clients.

Assist MDE in negotiating tenders and contracts' terms and condition that is agreeable by the company and client.

Support marketing efforts by attending trade shows, conferences, and other marketing events/activities as needed by the company.

Attend sales & service training conducted by principal.

Providing training and producing technical material for both sales team and customer.

Liaise with sales and marketing team and other technical experts from principal as and when necessary.

Managing small project teams to develop, execute and complete assignments.

Organizing team roles and evaluating employee performance.

Documenting operational tasks and reporting to upper-level management.

Performing employee reviews and assessments.

Other duties as assigned.

Education

Diploma/ Bachelor's Degree/Post Graduate Diploma/Professional Degree in Biomedical Engineering/Electronic Engineering/Bioengineering or any equivalent field of studies.

Key Attributes

(Experience, skills, and technical knowledge)

Minimum of 5 year working experience the related field or industry is required.

Have interest, skills and knowledge in troubleshooting hardware and software issues.

Excellent written and verbal communication and interpersonal skills. Able to listen actively and articulate smoothly while communicating with others.

Respect and able to meet deadlines.

Computer literacy (e.g., MS office applications, databases, efficient online research etc).

Ability to identify and raise potential business risks.

Proactive, high performance, result oriented, ethical and have high integrity.

Demonstrate creative, analytical, problem solving and critical thinking skills.

Have self-discipline and take full ownership of the assignments/tasks given.

Willing to take initiative, go the extra miles and deliver beyond responsibilities or expectations.