customer support consultant

RecruitFirst Pte Ltd; Malaysia; On-site; MYR 18,000 - 20,000; Part time

Job summary

RecruitFirst Pte Ltd in Malaysia is seeking a customer service professional for a contract role in the telecom/services sector. You will handle calls, emails, and inquiries while delivering first-level technical and customer support.

Educate customers on products and services, identify recurring issues, and provide feedback to improve service quality in a fast-paced environment. Shifts are required to cover peak periods.

Qualifications

• Strong customer service mindset with a focus on customer satisfaction.
• Friendly, energetic, and problem-solving approach.
• Willing to work shifts in a fast-paced environment.

Responsibilities

• Handle customer calls, emails, and enquiries professionally and efficiently.
• Provide first-level technical and customer support, resolving or escalating issues promptly.
• Identify recurring customer issues and provide feedback to improve service quality.
• Educate customers on products and services to enhance their overall experience.

Job description

Overview

Offices Shah Alam Job-type Contract Job Category Customer Service Industries Services Salary MYR 1,600 - 1,800 /Month

Who you'll be working for

A tech-forward telco champion and best fiber internet providers in Malaysia and Southeast Asia.

What requirements you'll need to be eligible

• Strong customer service mindset with a focus on customer satisfaction.

• Friendly, energetic, and problem-solving approach.

• Willing to work shifts and in a fast-paced environment.

What you'll be doing on the job

• Handle customer calls, emails, and enquiries professionally and efficiently.

• Provide first-level technical and customer support, resolving or escalating issues promptly.

• Identify recurring customer issues and provide feedback to improve service quality.

• Educate customers on products and services to enhance their overall experience.