Customer Care & Tech Support Telemarketer

myFirst Tech Sdn Bhd; Johor Bahru; On-site; MYR 29,000 - 47,000; Full time

Job summary

myFirst Tech Sdn Bhd is hiring a Customer Support & Technical Helpdesk representative in Johor Bahru to respond to customer inquiries, troubleshoot first-line issues, and provide accurate information in a friendly manner.

You'll handle calls, emails, chats and WhatsApp, maintain records, collaborate with teams, upsell, stay updated on offerings, and meet KPIs while supporting weekend shifts.

Qualifications

• High school, Diploma or equivalent; college degree preferred.
• More than 1 year of experience in customer service or technical support.
• Excellent communication skills, both written and verbal.
• Ability to multitask and prioritize tasks effectively.
• Strong problem-solving skills and attention to detail.
• Experience with customer service software and tools, such as Zendesk.
• Familiarity with CRM systems and online communication platforms.
• Ability to work flexible hours, including weekends and holidays (upon request).
• Must be willing to work on weekend, off day falls on weekdays.
• Committed, responsible and positive attitude.
• Ability to work under pressure and work independently in fast pace environment.
• Fast learning skill that able to pick up new products knowledge easily.
• Tech savvy person, proficient in the use of IT and software.

Responsibilities

• Respond to customer inquiries and provide accurate information and solutions in a timely and friendly manner.
• Troubleshoot 1st level technical issues and provide support through phone, email, chat and WhatsApp.
• Manage and resolve customer complaints and escalate to appropriate teams when necessary.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Collaborate with cross-functional teams to improve customer experience and provide feedback on customer issues.
• Identify opportunities to upsell and promote company products and services to customers.
• Stay updated on company products, services, and policies.
• Meet or exceed performance targets and KPIs.
• Make outbound calls to potential customers and share information about products and services.
• Meet quotas for calls and perform customized targeted cold calling sales strategies.
• Coordinate with operation & eCommerce team to ensure customer's special requests are fulfilled.
• Process product warranties, refunds and returns.
• Other ad hoc instruction or task given by manager.

Skills

Customer service

Technical support

Zendesk

CRM

Communication

Multitasking

Problem solving

Sales awareness

Mandarin

Cantonese

Education

High school diploma or equivalent

Tools

Zendesk

CRM systems

WhatsApp

Job description

myFirst Tech Sdn Bhd is hiring a Customer Support & Technical Helpdesk representative in Johor Bahru to respond to customer inquiries, troubleshoot first-line issues, and provide accurate information in a friendly manner.

You'll handle calls, emails, chats and WhatsApp, maintain records, collaborate with teams, upsell, stay updated on offerings, and meet KPIs while supporting weekend shifts.