Team Member, Production Assurance/ Projects

RHB Banking Group; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

RHB Banking Group is seeking a proactive Team Member for Production Assurance / Projects in Kuala Lumpur. You will handle commission payments, resolve grievances, support management reporting, and contribute to system enhancements to drive efficiency and accuracy.

You will work with internal stakeholders to gather requirements and ensure controls, risk management, and compliance are upheld while continually improving processes and reporting quality.

Qualifications

• Finance, accounting or operations background.
• Experience in commission processing or payments is a plus.
• Strong numerical and analytical skills.
• Excellent planning, organization and time management.
• Effective communication with multiple stakeholders.
• Willing to support projects and system improvements.
• Self-motivated and deadline-driven.

Responsibilities

• Handle commission payment calculations across all distribution channels.
• Manage and resolve payment grievances; prepare and issue payment notes.
• Perform overall reporting and provide management with relevant information.
• Ensure accuracy and documentation of commission and payment records.
• Support projects and system enhancements, including TA system improvements.
• Liaise with internal stakeholders to gather requirements for enhancements.
• Ensure adherence to internal controls, risk management and compliance.
• Contribute to process improvements for efficiency and reporting quality.

Skills

Numerical skills

Analytical skills

Planning

Organizational skills

Time management

Communication

Stakeholder management

Project support

Job description

We are seeking a proactive and detail-oriented Team Member, Production Assurance / Projects to join our team at RHB Banking Group. In this role, you will be responsible for managing commission payment processes, handling payment-related grievances, supporting management reporting, and contributing to projects and system enhancements. You will work closely with internal stakeholders to ensure accuracy, efficiency, and continuous improvement in production assurance operations.

What You Will Be Doing

• Handle commission payment calculations across all distribution channels in a timely and accurate manner
• Manage and resolve payment grievances, including preparation and issuance of payment notes
• Perform overall reporting and provide relevant information to internal management
• Ensure accuracy, completeness, and proper documentation of commission and payment records
• Support and manage projects and system enhancements, including improvements to the TA system
• Liaise with internal stakeholders to gather requirements and support smooth implementation of enhancements
• Ensure adherence to internal controls, risk management, and compliance requirements
• Contribute to process improvements to enhance operational efficiency and reporting quality

What We're Looking For

• Background in finance, accounting, operations, or a related discipline
• Experience in commission processing, payments, reporting, or operations support is an advantage
• Strong numerical and analytical skills with high attention to detail
• Good planning, organizational, and time management skills
• Ability to communicate effectively and work with multiple stakeholders
• Comfortable supporting projects and system enhancement initiatives
• Self-motivated, responsible, and able to work within deadlines

What We Offer

At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential. We offer competitive remuneration, comprehensive benefits, and opportunities for professional development and career growth.