Senior Production Assurance & Projects Lead

RHB Banking Group; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Comprehensive benefits

Opportunities for professional development

Job summary

A leading financial institution in Kuala Lumpur is seeking an experienced Senior Team Member in Production Assurance/Projects to oversee commission payment processes and manage grievances. The role involves delivering management reporting, driving projects and system enhancements, and ensuring operational accuracy. Candidates should have a background in finance or accounting and possess strong analytical skills, stakeholder management abilities, and a proactive approach to problem-solving. Competitive remuneration and professional growth opportunities are offered.

Qualifications

• Experience in production assurance, commission processing, payments, or operational reporting.
• Strong analytical and numerical skills with a high attention to detail.
• Ability to work with minimal supervision and manage multiple priorities.

Responsibilities

• Oversee commission payment calculations ensuring accuracy.
• Manage and resolve payment grievances.
• Prepare comprehensive reporting for internal management.
• Lead projects and system enhancements.

Skills

Analytical skills

Stakeholder management

Attention to detail

Project coordination

Education

Background in finance, accounting, or operations

Job description

About The Role

We are seeking an experienced and highly detail-oriented Senior Team Member, Production Assurance / Projects to join our team at RHB Banking Group. In this role, you will play a key role in overseeing commission payment processes, managing complex payment grievances, delivering management reporting, and driving projects and system enhancements. You will work closely with multiple stakeholders to ensure operational accuracy, strong controls, and continuous improvement in production assurance functions.

About The Role

We are seeking an experienced and highly detail-oriented Senior Team Member, Production Assurance / Projects to join our team at RHB Banking Group. In this role, you will play a key role in overseeing commission payment processes, managing complex payment grievances, delivering management reporting, and driving projects and system enhancements. You will work closely with multiple stakeholders to ensure operational accuracy, strong controls, and continuous improvement in production assurance functions.

What You Will Be Doing

• Oversee and perform commission payment calculations across all distribution channels, ensuring accuracy and timeliness
• Manage and resolve payment grievances, including review, approval, and issuance of payment notes
• Prepare and deliver comprehensive reporting to internal management, including analysis and insights
• Ensure strong controls and governance over commission and payment processes
• Lead or support projects and system enhancements, including improvements to the TA system
• Act as a key liaison with internal stakeholders for requirements gathering, issue resolution, and project delivery
• Identify process gaps and drive continuous improvement initiatives to enhance efficiency and reduce operational risk
• Ensure compliance with internal policies, risk management standards, and regulatory requirements
  
  

What We're Looking For

• Background in finance, accounting, operations, or a related discipline
• Relevant experience in production assurance, commission processing, payments, or operational reporting
• Strong analytical and numerical skills with high attention to detail
• Experience in project coordination or system enhancement initiatives
• Good stakeholder management and communication skills
• Ability to work with minimal supervision and manage multiple priorities
• Proactive, responsible, and committed to delivering high-quality outcomes
  
  

What We Offer

At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential. We offer competitive remuneration, comprehensive benefits, and strong opportunities for professional development and career progression. If you are ready to take on a senior role in production assurance and projects within a leading financial institution, we encourage you to apply now.