Housekeeping Supervisor

Novotel Hotels; Kuala Lumpur; On-site; MYR 54,000 - 78,000; Full time

Job summary

Novotel Kuala Lumpur City Centre is seeking a proactive Housekeeping Supervisor to oversee daily operations, ensure high cleanliness standards, and lead a team across multiple floors.

You will train staff, conduct inspections, manage inventories, coordinate with other departments, and uphold safety protocols to deliver exceptional guest experiences at this premier hotel in the Golden Triangle.

Qualifications

• High school diploma or equivalent required.
• Hospitality management education is a plus.
• Previous housekeeping supervisor experience preferred.

Responsibilities

• Oversee and coordinate daily housekeeping operations, ensuring efficient workflow and high-quality standards.
• Lead, train, and motivate the housekeeping team to deliver exceptional service and maintain cleanliness throughout the property.
• Conduct regular inspections of guest rooms, public areas, and facilities to ensure compliance with cleanliness standards and brand guidelines.
• Manage inventory, supplies, and equipment, ensuring proper stock levels and cost‑effective usage.
• Collaborate with other departments to address guest needs and resolve issues promptly.
• Implement and maintain health and safety protocols, ensuring compliance with local regulations and company policies.
• Create and manage staff schedules, assigning tasks and responsibilities effectively.
• Handle guest complaints and feedback professionally, taking appropriate action to ensure guest satisfaction.
• Participate in the recruitment and onboarding of new housekeeping staff.
• Maintain accurate records and reports related to housekeeping operations.
• Stay updated on industry trends and best practices to continually improve housekeeping processes.

Skills

Leadership

Team management

Organization

Attention to detail

Communication

Problem solving

Customer focus

Multitasking

Housekeeping software

Education

High school diploma or equivalent

Hospitality management education desirable

Job description

Overview

Novotel Kuala Lumpur City Centre – Hotel that makes every moment matter. Located in the Golden Triangle of Kuala Lumpur, the hotel sits between the PETRONAS Twin Towers and Bukit Bintang. It offers 302 smoke-free rooms with amenities including complimentary WIFI, 24‑hour room service, built‑in drinking water filtration, and an ergonomic working desk. Dining options include Food Exchange (all‑day dining with international and local cuisine) and Gourmet Bar for a range of drinks. Premier Lounge access is available for guests on premier floors or with Accor Platinum and Diamond memberships. The hotel features an outdoor pool, fitness centre, and six versatile ballrooms for meetings and events. Nearby attractions include the Petronas Twin Towers, Aquaria KLCC, KL Tower, KL Forest Eco Park, and Petaling Street.

Responsibilities

• Oversee and coordinate daily housekeeping operations, ensuring efficient workflow and high‑quality standards
• Lead, train, and motivate the housekeeping team to deliver exceptional service and maintain cleanliness throughout the property
• Conduct regular inspections of guest rooms, public areas, and facilities to ensure compliance with cleanliness standards and brand guidelines
• Manage inventory, supplies, and equipment, ensuring proper stock levels and cost‑effective usage
• Collaborate with other departments to address guest needs and resolve issues promptly
• Implement and maintain health and safety protocols, ensuring compliance with local regulations and company policies
• Create and manage staff schedules, assigning tasks and responsibilities effectively
• Handle guest complaints and feedback professionally, taking appropriate action to ensure guest satisfaction
• Participate in the recruitment and onboarding of new housekeeping staff
• Maintain accurate records and reports related to housekeeping operations
• Stay updated on industry trends and best practices to continually improve housekeeping processes

Qualifications

• Proven experience as a Housekeeping Supervisor or in a similar role within the hospitality industry
• Strong leadership and team management skills, with the ability to motivate and inspire staff
• Excellent organizational and time management abilities
• Superior attention to detail and a commitment to maintaining high cleanliness standards
• Outstanding communication skills, both verbal and written
• Proficiency in problem‑solving and decision‑making
• Customer‑focused mindset with a dedication to providing exceptional guest experiences
• Ability to work efficiently in a fast‑paced environment and handle multiple tasks simultaneously
• Proficient computer skills, including knowledge of housekeeping management software
• Familiarity with inventory management and supply ordering processes
• Understanding of health and safety regulations in the hospitality industry
• High school diploma or equivalent; additional hospitality management education is a plus