Team Leader

Cricket Square; George Town; On-site; MYR 199,000 - 248,000; Full time

Benefits offered by this job

Gratuity pool shares

Job summary

Flowers Restaurateurs in Grand Cayman is seeking an experienced Team Leader to help oversee the Brasserie operations, Market, Wicket bar, and related outlets. Responsibilities include supervising service, taking orders, guiding staff, ensuring guest satisfaction, knowledge of menu and wine, and collaborating with back- and front-of-house teams to deliver a seamless experience.

Applicants should have at least 3 years' experience in a similar environment and present themselves professionally, with

Qualifications

• Minimum of 3 years’ experience in a similar environment.
• Present self in a highly professional manner with honesty and ethics.
• Excellent oral and written communication skills.
• Ability to maintain a positive attitude under pressure.
• Strong attention to detail and professional appearance.

Responsibilities

• Supervise service for the Brasserie when on duty.
• Take orders and deliver all aspects of the sequence of service.
• Monitor operations, especially during peak periods; ensure setup per procedures.
• Assist in event logistics and execution; support other outlets as needed.
• Collaborate with back- and front‑of‑house teams for a harmonious service.
• Maintain high standards of cleanliness in front of house.

Job description

The Brasserie is an award-winning fine dining restaurant in Grand Cayman, known for its farm-to-table cuisine. Adjacent to the restaurant are a bistro-style market, coffee shop, juice bar, and open-air BBQ grill.

We are seeking an experienced candidate to join our diverse and expanding team in the following full-time position:

Team Leader

The Team Leader is responsible for supporting and assisting with the operations of Flowers Restaurateurs. Responsibilities will be shared between two team leaders. The Brasserie is an award-winning 80-seat fine dining restaurant with a fantastic reputation for its farm-to-table cuisine. The Market adjoins the Brasserie Restaurant and provides casual breakfast and lunch, along with artisanal coffee. The Wicket, an outdoor garden and bar space, offers freshly prepared juices, nutritional smoothies, and acai bowls during the day, and converts to a cocktail bar in the evening for Friday happy hour and private events. Catering services are also provided to Cricket Square offices and surrounding offices for private functions. Brasserie Purveyors is an innovative distributor in Grand Cayman, focusing on specialty beverages such as fine wines, craft beers, and small-batch spirits, supplying our outlets and discerning clientele. The Caboose, an open-air kitchen and dining outlet, serves American-style BBQ and fast casual food. The Bake House is a free-standing 2,200 sq. ft. pastry and baking facility.

Duties and responsibilities may include, but are not limited to:

• Responsible for the supervision of service for the Brasserie when on duty.
• Take orders and serve all aspects of the sequence of service.
• Monitor operations, especially during peak business periods. Check in daily to ensure they are set up according to procedures outlined, and staff are supported in all areas needed to provide the best customer experience.
• Anticipate the needs of customers and always ensure the proper functioning of the Brasserie.
• Deliver premium customer service and inspire service staff to exceed customer expectations.
• Learn all bar cocktail and services to assist as needed.
• Be familiar with the wine list and bar stock.
• Be knowledgeable about all menu items and daily specials.
• Make sure that all employees are up to date with the availability of seasonal produce and their use in menu items.
• Make sure that F&B employees work in a supportive and flexible manner with other departments. Work closely with the back and front of house management teams for a collaborative and harmonious service effort.
• Assist as directed in any event logistics and execution.
• Take advantage of any situation to optimize sales.
• Be energetic, enthusiastic, and able to work under pressure.
• Be able to follow instructions and procedures.
• Be well organized and able to effectively manage the workspace.
• Be able to deliver information clearly and respectfully to fellow team members and customers.
• Assist in always maintaining the highest level of cleanliness in the front of house.
• Show a willingness to learn.
• Check once a month that the menus of all outlets correspond to the correct prices in ALOHA.

Applicant must have:

• Minimum of 3 years’ experience in a similar environment.
• Present self in a highly professional manner to others and understand that honesty and ethics are essential.
• Ability to maintain a positive attitude.
• Maintain high standards for work areas and appearance.
• Ability to communicate with professionalism and respect.
• Strong attention to detail.
• Ability to work well under pressure.
• Excellent oral and written communication skills.

Salary: Starting at CI $1,000.00 per pay period, paid bi-weekly, including shares in our gratuity pool, plus a competitive compensation package commensurate with relevant experience and qualifications.