Team Lead - Tax

Infosys; Petaling Jaya; On-site; MYR 90,000 - 130,000; Full time

Job summary

Infosys is seeking a Tax Subject Matter Expert to support day-to-day tax activities across VAT, Sales Tax, and related processes in Malaysia. You will identify transformation opportunities, serve as the primary contact for operational client issues, and train team members on domain requirements.

The role emphasizes documentation, version control, and adherence to SLAs while maintaining quality and accuracy.

Qualifications

• Proficient in tax concepts and Income Tax laws.
• Proven people management skills.
• Experience in process transformation and simplification.
• Strong multitasking and deadline management.
• Fluent in English with clear communication.

Responsibilities

• Perform SME day-to-day Tax activities across VAT, Sales Tax and related processes.
• Identify and drive transformation projects within Tax function.
• Serve as single point of contact for client operational issues.
• Train team members on processes and domain requirements.
• Act as knowledge manager with documentation and version control.
• Ensure deliverables meet SLAs and quality standards.
• Deploy process controls, QA plans and risk mitigation initiatives.
• Lead delivery of Tax services per agreement.
• Communicate effectively with stakeholders and document outcomes.

Skills

Tax knowledge

Team leadership

Communication

Documentation

Education

CA / CPA or equivalent

Commerce degree (Bachelors/Masters)

Job description

• Perform and act as SME day to day Tax activities with required speed and accuracy across various tax process such as VAT, Sales Tax and other
• Identify and execute transformation projects
• Act as single point of contact for client (for Operational issues)
• Train team members on various processes and domain related requirements
• Act as a knowledge manager (Documentation, updating, version control)
• Ensure quality of the deliverables and adhering to SLAs
• Deploy and monitor process controls, quality assurance plans and risk mitigation initiatives
• Manage delivery of Tax services as per the agreement
• Follow the documented procedures, understanding of Client processes, active team player with good communication and documentation skills

Job Description

• Perform and act as SME day to day Tax activities with required speed and accuracy across various tax process such as VAT, Sales Tax and other
• Identify and execute transformation projects
• Act as single point of contact for client (for Operational issues)
• Train team members on various processes and domain related requirements
• Act as a knowledge manager (Documentation, updating, version control)
• Ensure quality of the deliverables and adhering to SLAs
• Deploy and monitor process controls, quality assurance plans and risk mitigation initiatives
• Manage delivery of Tax services as per the agreement
• Follow the documented procedures, understanding of Client processes, active team player with good communication and documentation skills

Support of continuous improvement initiatives with a view to improving the effectiveness and efficiency of the Tax Compliance Process

Experience And Qualification

• University graduate with minimum of 15 years of education with Bachelors/Masters Degree in Commerce
• CA / CPA / Equivalent Qualified or Accountants required with 6+Years
• Good Knowledge of Income Tax laws and tax concepts.
• Proven people management skills
• Experience on process simplification / transformation.
• Strong team leading and motivational skills, performance reporting and tracking, derive performance improvement ideas
• Ability to multi task, prioritize activities & meeting deadlines
• Fluency in English language
• Meet/Ensure all the defined service levels agreed
• Liaise and handle escalation calls and emails from business stakeholders.
• First point of escalation
• Responsible to drive process related automation & transformation through bottom –up approach
• Strong customer orientation
• Good communication skills