Tax Manager

Infosys; Petaling Jaya; Vor Ort; MYR 180.000 - 300.000; Vollzeit

Zusammenfassung

Infosys in Malaysia seeks an experienced professional to oversee end-to-end desk coordination and Indirect Tax Support Desk management. You will coordinate reporting, lead stakeholder communications, and drive process improvements while ensuring SLA adherence and productivity gains. You will supervise analysts and promote training to maintain high standards.

The role emphasizes automation, transformation, and client interface excellence to deliver value in APAC indirect and direct tax domains.

Qualifikationen

• CA qualification or equivalent with 8+ years of experience
• Experience in APAC indirect tax and direct tax
• Strong MS-Excel skills
• Ability to meet defined service levels and manage escalations

Aufgaben

• Support end-to-end coordination of desk activities
• Prepare for and coordinate Indirect Tax Support Desk management and reporting
• Lead stakeholder management including monthly/quarterly communication
• Implement improvement initiatives
• Support service management including performance against defined SLAs
• Oversee and review analysts' work as appropriate
• Drive continuous process improvement and provide a single point interface for client delivery matters
• Responsible for delivering productivity benefits/gain share
• Ensure team members have appropriate training and background

Kenntnisse

Stakeholder management

SLA management

Team leadership

Process improvement

Automation & transformation

Ausbildung

CA or equivalent

Tools

MS Excel

Jobbeschreibung

• Support end-to-end coordination of desk activities
• Prepare for and coordinate the TCPT Indirect Tax Support Desk management and reporting
• Lead stakeholder management including monthly / quarterly communication
• Support service management including individual / team performance against defined SLA's.
• Oversee and review (or delegate review) of analyst’s work as appropriate
• Support continuous process improvement:
• Provide single point interface for Client into respective process delivery matters
• Responsible for delivering the agreed productivity benefits/gain share
• Oversee and review (or delegate review) of analyst’s work as appropriate
• Confirm team members have appropriate training and background

Job Description

• Support end-to-end coordination of desk activities
• Prepare for and coordinate the TCPT Indirect Tax Support Desk management and reporting
• Lead stakeholder management including monthly / quarterly communication
• Implement improvement Initiatives
• Support service management including individual / team performance against defined SLA's.
• Oversee and review (or delegate review) of analyst’s work as appropriate
• Support continuous process improvement:
• Provide single point interface for Client into respective process delivery matters
• Responsible for delivering the agreed productivity benefits/gain share
• Oversee and review (or delegate review) of analyst’s work as appropriate
• Confirm team members have appropriate training and background

Experience And Qualification

• Qualified CA or equivalent with 8+years experience or with 10+ Years experience
• Good Knowledge of Indirect Tax & Direct Tax of APAC
• Strong in MS-Excel
• Meet/Ensure all the defined service levels agreed
• Liaise and handle escalation calls and emails from business stakeholders.
• Track and measure customer feedback
• Escalate issues to the Business Process Managers as needed
• Responsible to drive process related automation & transformation through bottom –up approach
• Ability to lead and motivate team to achieve performance goals