Team Lead, Product Management

RHB Bank Berhad; Malaysia; On-site; MYR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive remuneration

Comprehensive benefits

Professional development opportunities

Job summary

RHB Banking Group is seeking a seasoned Team Lead, Product Management to spearhead the Digital Merchant Solutions portfolio. You will guide a team of Product Managers, shaping digital payment solutions for merchants and aligning with regulatory standards.

You will collaborate with IT, Operations, Compliance, Sales, and Marketing to deliver high-impact initiatives and support strategic growth in a dynamic banking environment.

Responsibilities

• Lead, mentor, and develop a team of Product Managers by setting clear objectives, providing coaching, and conducting performance reviews to drive individual and team excellence
• Foster a collaborative and high-performance culture through knowledge sharing, capability building, and continuous professional development
• Manage team resources, workload allocation, and prioritization to ensure optimal execution of product initiatives and strategic objectives
• Drive product innovation by leveraging market research, competitive intelligence, and customer insights to identify emerging trends and business opportunities
• Establish frameworks for product ideation, prioritization, and evaluation to ensure focus on high-impact initiatives aligned with business goals
• Champion customer-centric product development by incorporating merchant feedback and market demands into product enhancements and new digital payment solutions
• Lead cross-functional collaboration with IT, Operations, Compliance, Sales, and Marketing teams to drive successful product development, implementation, and commercialization
• Serve as the primary escalation point for product-related matters, coordinating resolution efforts and ensuring timely delivery of critical initiatives
• Present product portfolio performance, strategic recommendations, and key updates to senior management and stakeholders
• Establish and maintain product management standards, governance frameworks, and operational processes to ensure consistency, quality, and compliance across all initiatives
• Review and approve product documentation, system operational processes, governance materials, and project deliverables prepared by the team
• Ensure all products and solutions comply with regulatory requirements, including BNM and PayNet guidelines, while proactively adapting to evolving industry standards and regulations
• Support the Head of Digital Merchant Solutions in driving portfolio growth, strategic initiatives, and digital transformation efforts

Job description

About the Role

We are seeking a highly motivated Team Lead, Product Management to join our Digital Merchant Solutions team. In this role, you will lead a team of Product Managers in driving the development, enhancement, and execution of digital payment solutions that deliver exceptional value to merchants. You will oversee the product portfolio, drive innovation, foster cross-functional collaboration, and ensure alignment with the bank's strategic objectives while supporting the Head of Digital Merchant Solutions in advancing the digital merchant solutions agenda.

What you will be doing

• Lead, mentor, and develop a team of Product Managers by setting clear objectives, providing coaching, and conducting performance reviews to drive individual and team excellence


• Foster a collaborative and high-performance culture through knowledge sharing, capability building, and continuous professional development


• Manage team resources, workload allocation, and prioritization to ensure optimal execution of product initiatives and strategic objectives


• Drive product innovation by leveraging market research, competitive intelligence, and customer insights to identify emerging trends and business opportunities


• Establish frameworks for product ideation, prioritization, and evaluation to ensure focus on high-impact initiatives aligned with business goals


• Champion customer-centric product development by incorporating merchant feedback and market demands into product enhancements and new digital payment solutions


• Lead cross-functional collaboration with IT, Operations, Compliance, Sales, and Marketing teams to drive successful product development, implementation, and commercialization


• Serve as the primary escalation point for product-related matters, coordinating resolution efforts and ensuring timely delivery of critical initiatives


• Present product portfolio performance, strategic recommendations, and key updates to senior management and stakeholders


• Establish and maintain product management standards, governance frameworks, and operational processes to ensure consistency, quality, and compliance across all initiatives


• Review and approve product documentation, system operational processes, governance materials, and project deliverables prepared by the team


• Ensure all products and solutions comply with regulatory requirements, including BNM and PayNet guidelines, while proactively adapting to evolving industry standards and regulations


• Support the Head of Digital Merchant Solutions in driving portfolio growth, strategic initiatives, and digital transformation efforts

What we're looking for

• Bachelor's Degree in Business, Finance, Marketing, Information Technology, or a related discipline


• Minimum 7-10 years of experience in Product Management, Digital Payments, Transaction Banking, Merchant Acquiring, FinTech, or related fields


• Proven experience leading and developing high-performing product teams


• Strong understanding of digital payment ecosystems, merchant acquiring solutions, and transaction banking products


• Demonstrated ability to manage product portfolios, complex projects, and cross-functional stakeholder relationships


• Strong commercial acumen with the ability to identify market opportunities and translate customer needs into product solutions


• Sound knowledge of regulatory requirements and industry standards, including BNM and PayNet regulations


• Excellent analytical, problem-solving, communication, and presentation skills


• Strategic thinker with a customer-centric mindset and passion for driving innovation


• Self-driven, results-oriented, and able to thrive in a fast-paced environment

What we offer

At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential.

• competitive remuneration


• comprehensive benefits


• ample opportunities for professional development and career growth

A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution.

At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.