Senior Specialist, Payment Management

RHB Bank Berhad; Malaysia; On-site; MYR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive remuneration

Career development opportunities

Inclusive work environment

Job summary

RHB Banking Group is seeking a senior payments product leader in Malaysia to drive development, commercialization, and execution of the Transaction Banking payment portfolio. You will collaborate with internal teams and external partners to design tailored solutions for corporate, SME, and government clients, while ensuring regulatory alignment and customer value.

The role emphasizes strategic pricing, market insights, and cross-functional leadership to deliver competitive, end-to-end payment

Qualifications

• Minimum 5 years of Transaction Banking experience with payments focus.
• Strong understanding of payment ecosystems and cash management.
• Experience in product development, commercialization, and pricing.

Responsibilities

• Drive development and commercialization of payment products.
• Oversee design and implementation of payment solutions for domestic and cross-border payments.
• Collaborate with stakeholders to tailor solutions for corporate, SME, and government clients.
• Support revenue growth through product management initiatives.
• Develop pricing and bundling strategies to enhance value proposition.
• Conduct product training for Sales and Support teams.
• Identify opportunities to streamline onboarding and implementation processes.
• Ensure regulatory compliance with BN Malaysia and ecosystem standards.
• Manage product lifecycle from ideation to performance monitoring.

Skills

Payments

Product management

Stakeholder management

Regulatory awareness

Strategic thinking

Education

Bachelor's degree

Postgraduate qualification

Tools

Payments systems

Job description

What you will be doing

• Drive the development, enhancement, and commercialization of payment products and solutions across the Transaction Banking portfolio.
• Oversee the design and implementation of payment solutions, including domestic and cross-border payments, instant payments, and real-time settlement capabilities.
• Collaborate with internal and external stakeholders to develop tailored payment solutions for corporate, SME, and government clients.
• Support product penetration, utilization, and revenue growth through effective product management initiatives.
• Develop and execute product innovation, marketing, and commercialization strategies to strengthen market adoption.
• Drive product pricing and bundling initiatives to enhance customer value proposition and competitiveness.
• Conduct product training and knowledge‑sharing sessions for internal stakeholders, including Sales and Support teams.
• Identify opportunities to streamline onboarding, implementation, and support processes to improve operational efficiency and customer experience.
• Ensure timely resolution of operational issues and drive continuous improvement in service delivery standards.
• Act as a key liaison between business, operations, technology, finance, implementation, and sales teams to ensure successful product delivery and execution.
• Collaborate with external stakeholders including PayNet, vendors, fintech partners, and regulatory bodies to support product innovation and compliance requirements.
• Ensure products and implementations comply with all applicable regulatory requirements, including those issued by Bank Negara Malaysia (BNM) and relevant payment ecosystem stakeholders.
• Identify, assess, and mitigate product, operational, and implementation risks.
• Manage the product lifecycle from ideation and business case development through implementation, launch, enhancement, and performance monitoring.
• Prepare and maintain product documentation, business requirements, implementation plans, and risk assessments.
• Conduct market research and competitive analysis to identify industry trends, client needs, and growth opportunities within the payments landscape.
• Develop strategic initiatives to strengthen RHB's market position and value proposition in Transaction Banking Payment Solutions.

What we're looking for

• Bachelor's Degree, Post Graduate Diploma, or Professional Qualification in Business, Finance, Banking, Economics, Accountancy, Management, or a related discipline.
• Minimum 5 years of experience in Transaction Banking, with strong exposure to Payments and Product Management.
• Strong understanding of payment solutions, cash management, transaction banking products, and payment ecosystems.
• Experience in product development, commercialization, pricing strategies, and product lifecycle management.
• Good knowledge of domestic and cross-border payment infrastructures, regulatory requirements, and industry best practices.
• Strong analytical, problem‑solving, and project management capabilities.
• Excellent stakeholder management skills with the ability to collaborate effectively across business, operations, and technology teams.
• Strong communication and presentation skills with the ability to influence stakeholders at various levels.
• Customer‑centric mindset with a passion for innovation and delivering value‑added solutions.
• Self‑motivated, proactive, and able to thrive in a fast‑paced and dynamic environment.

What we offer

At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential.

We offer competitive remuneration, comprehensive benefits, and ample opportunities for professional development and career growth.

A mantra for our clients, customers, partners and every member of the RHB family. Yes, you.

Our employees are one of the reasons we are here today. Dynamic, forward‑thinking and progressive, there is a reason why we are an award‑winning financial institution.

Join us today and be a part of a winning family.

At RHB, we take pride in our people and our teams.

Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home.

As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.