Takaful Growth Manager - Central Agency Leadership

Prudential; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

Prudential Services Asia in Malaysia is seeking an experienced Senior Agency Manager to lead and support agency performance and retention strategies. You will monitor KPIs, guide agency leaders, recruit and develop agents, and work closely with branch staff to resolve customer issues while driving sales targets in the life and takaful sectors.

Strong communication, mentoring, and a proactive, meticulous work style are essential as you manage multiple initiatives and ensure compliant operations

Qualifications

• Preferably a degree or related insurance & takaful qualification.
• Minimum 3 years of related working experience with at least 1 year in a managerial role, preferably in the insurance & takaful industry.
• Proficient knowledge of insurance & takaful industry operations and products.
• Strong knowledge of retention strategies and management of key accounts in the insurance & takaful industry.
• Good track record in achieving sales target and adept in agency distribution.
• Right attitude and team-working attributes.
• Must be meticulous with the ability to work under pressure.
• Must be self-motivated with the ability to work under minimum supervision.
• Good communication & presentation skills, pleasant personality.

Responsibilities

• Monitor and supervise agency strategic action plans on KPIs.
• Attend to agency doubts, concerns and problems faced by agency members and provide solutions.
• Provide guidance and counseling to agency members violating guidelines and to enforce the prescribed guidelines among agency members.
• Provide additional motivation for agency members to raise agency morale.
• Continuously encourage agency members to focus on recruiting new agents.
• Encourage Agency Leaders to train-up agents for promotion to be future leaders.
• Participate in all identified core-customer service programs to update product and system knowledge.
• Work closely with and support branch staff in identifying root causes/trends of customer.
• Provide a formal platform to disseminate information and receive feedback from agency members during agency meetings.
• Assist and support all launches and events.
• Communicate and motivate by promoting Agency, Regional or Prubsn challenges, incentives and contest to the Agency.
• Organize and implement formal platform for interaction of agency members and building teamwork through group meetings and gatherings.
• Preparing for weekly planning and monthly reports.

Skills

Agency management

KPI monitoring

Sales target achievement

Team leadership

Communication skills

Education

Insurance & takaful qualification

Job description

Prudential Services Asia in Malaysia is seeking an experienced Senior Agency Manager to lead and support agency performance and retention strategies. You will monitor KPIs, guide agency leaders, recruit and develop agents, and work closely with branch staff to resolve customer issues while driving sales targets in the life and takaful sectors.

Strong communication, mentoring, and a proactive, meticulous work style are essential as you manage multiple initiatives and ensure compliant operations