PBTB | Manager, Takaful Growth Central 1

Prudential; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

Prudential Services Asia in Malaysia is seeking an experienced Senior Agency Manager to lead and support agency performance and retention strategies. You will monitor KPIs, guide agency leaders, recruit and develop agents, and work closely with branch staff to resolve customer issues while driving sales targets in the life and takaful sectors.

Strong communication, mentoring, and a proactive, meticulous work style are essential as you manage multiple initiatives and ensure compliant operations

Qualifications

• Preferably a degree or related insurance & takaful qualification.
• Minimum 3 years of related working experience with at least 1 year in a managerial role, preferably in the insurance & takaful industry.
• Proficient knowledge of insurance & takaful industry operations and products.
• Strong knowledge of retention strategies and management of key accounts in the insurance & takaful industry.
• Good track record in achieving sales target and adept in agency distribution.
• Right attitude and team-working attributes.
• Must be meticulous with the ability to work under pressure.
• Must be self-motivated with the ability to work under minimum supervision.
• Good communication & presentation skills, pleasant personality.

Responsibilities

• Monitor and supervise agency strategic action plans on KPIs.
• Attend to agency doubts, concerns and problems faced by agency members and provide solutions.
• Provide guidance and counseling to agency members violating guidelines and to enforce the prescribed guidelines among agency members.
• Provide additional motivation for agency members to raise agency morale.
• Continuously encourage agency members to focus on recruiting new agents.
• Encourage Agency Leaders to train-up agents for promotion to be future leaders.
• Participate in all identified core-customer service programs to update product and system knowledge.
• Work closely with and support branch staff in identifying root causes/trends of customer.
• Provide a formal platform to disseminate information and receive feedback from agency members during agency meetings.
• Assist and support all launches and events.
• Communicate and motivate by promoting Agency, Regional or Prubsn challenges, incentives and contest to the Agency.
• Organize and implement formal platform for interaction of agency members and building teamwork through group meetings and gatherings.
• Preparing for weekly planning and monthly reports.

Skills

Agency management

KPI monitoring

Sales target achievement

Team leadership

Communication skills

Education

Insurance & takaful qualification

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Key Accountabilities

Monitor and supervise agency strategic action plans on KPIs. Attend to any agency doubts, concerns and problems faced by agency members and to provide solution to overcome the problem. Provide guidance and counseling to agency members violating Company/Industry/Regulatory guidelines and to enforce the prescribed guidelines among agency members. Provide additional motivation for agency members to raise agency morale. Continuously encourage agency members to focus on recruiting new agents. Encourage Agency Leaders to train-up agents for promotion to be future leaders. Participate in all identified core-customer service programs to update of product and system knowledge. Work closely with and support branch staff in identifying root causes/trends of customer. Provide a formal platform to disseminate information and receive feedback from agency members during agency meetings. Assist and support all launches and events. Communicate and motivate by promoting Agency, Regional or Prubsn challenges, incentives and contest to the Agency. Organize and implement formal platform for interaction of agency members and building teamwork through group meetings and gatherings. Preparing for weekly planning and monthly reports.

Qualification and Experience

Preferably a degree or related insurance & takaful qualification Minimum 3 years of related working experience with at least 1 year of managerial role, preferably in the insurance & takaful industry Proficient knowledge of insurance & takaful industry operations and products Strong knowledge of retention strategies and management of key accounts in the insurance & takaful industry Good track record in achieving sales target and be adept in agency distribution Right attitude and team-working attributes Must be meticulous with the ability to work under pressure Must be self-motivated with the ability to work under minimum supervision Good communication & presentation skills, pleasant personality

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn