Taiwan Customer Support Specialist — Fresh Graduates Welcome

TP; Kuala Lumpur; On-site; MYR 33,000 - 58,000; Full time

Job summary

TP is seeking a Customer Service Specialist to support the Taiwan market. You will handle inquiries via phone, email, and chat, delivering friendly and accurate information and ensuring a positive customer experience.

Fresh graduates are encouraged to apply as full training will be provided. The role includes working across shifts and contributing to team performance while growing product knowledge.

Qualifications

• Fresh graduates are encouraged to apply.
• Fluency in Traditional Mandarin and English (spoken and written).
• Strong communication and interpersonal skills.
• Willingness to learn and adapt in a fast-paced environment.
• Basic computer literacy and ability to use multiple systems.
• Willing to work rotational shifts, weekends and public holidays.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media.
• Provide accurate information on products, services, and policies.
• Resolve customer issues promptly and professionally.
• Escalate complex cases to the appropriate teams.
• Maintain accurate records of interactions in the system.
• Meet individual and team performance targets and metrics.
• Deliver excellent customer service following company standards.
• Participate in training and coaching to enhance skills.

Skills

Communication skills

Bilingual: Mandarin & English

Problem-solving

Interpersonal skills

Adaptable & eager to learn

Computer literacy

Shift work readiness

Education

Fresh graduates welcome

Tools

CRM tools

Customer support platforms

Job description

TP is seeking a Customer Service Specialist to support the Taiwan market. You will handle inquiries via phone, email, and chat, delivering friendly and accurate information and ensuring a positive customer experience.

Fresh graduates are encouraged to apply as full training will be provided. The role includes working across shifts and contributing to team performance while growing product knowledge.