Tagalog Fraud & Risk Analyst: Payments & Appeals

Teleperformance; Subang Jaya; On-site; MYR 72,000 - 108,000; Full time

Job summary

Teleperformance Malaysia is seeking a Fraud Risk Analyst to handle appeal cases, perform proof document reviews, and assess high-risk transactions within the CMS system. You will analyze user behavior, track fraud trends, and work across business lines to ensure accurate risk evaluation and timely decisions.

In this fast-paced role, adaptability and strong analytical skills are essential. The position requires commitment to continuous learning as SOPs update monthly, with emphasis on maintaining

Qualifications

• Bachelor degree in accounting/finance or related fields.
• Fraud manual review experience (1–3 years) including reviewing appeal documents and user analysis.
• Ability to adapt to a fast-paced startup environment and think creatively.
• Understand payment chains including CCDC, PayPal and e-wallets.
• Experience with fraud trends and chargeback handling.
• Willingness to learn continuously as processes evolve monthly with SOP updates.
• Meet targeted SLA with accuracy in case handling.

Responsibilities

• Process appeal cases received from business lines, assessing documents to decide on whitelisting or blacklist actions.
• Verify details across proof documents (card number, payment name, payment email, etc.).
• Review high-risk transactions for post-manual assessment of fraud potential.
• Understand business line models to assess risk across different contexts.
• Share fraud trend insights with the fraud strategy team via SOP updates.
• Document user analysis steps and outcomes, ensuring SOP alignment and updates.
• Handle pending reviews and determine risk levels before finalizing actions.
• Address customer escalations with standard replies and proper justification.
• Follow chargeback SOPs and prepare representment documents when needed.
• Protect ecosystem and ensure compliance across a global user base.

Skills

Fraud manual review

Risk analysis

Analytical thinking

Out-of-the-box thinking

Multilingual communication

Education

Bachelor degree in accounting/finance or related

Tools

CMS system

Microsoft Office

Job description

Teleperformance Malaysia is seeking a Fraud Risk Analyst to handle appeal cases, perform proof document reviews, and assess high-risk transactions within the CMS system. You will analyze user behavior, track fraud trends, and work across business lines to ensure accurate risk evaluation and timely decisions.

In this fast-paced role, adaptability and strong analytical skills are essential. The position requires commitment to continuous learning as SOPs update monthly, with emphasis on maintaining