Japanese Customer Identity & Compliance Advisor

Teleperformance; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Teleperformance Malaysia is seeking a Customer Identity Advisor in Financial Services to ensure customers comply with the client’s Terms of Use and regulatory obligations. You will review high-risk accounts and monitor for potential fraud or policy breaches, educating customers along the way.

You will communicate clearly, manage multiple queues daily, and apply SOPs to make accurate decisions while maintaining professional interactions with clients and customers.

Qualifications

• Strong verbal communication and active listening.
• Ability to make good decisions based on SOP/Job AID.
• Ability to multitask across multiple queues with urgency and follow-through.

Responsibilities

• Complete account reviews on KYC/KYB workflows per site.
• Educate customers on KYC/KYB requirements through suitable channels.
• Respond to CIP-related items, emails, service requests daily.
• Ensure compliance with Anti Money Laundering regulations.
• Provide management with feedback on policy and workflow changes.
• Maintain professionalism in interactions with clients and customers.

Skills

Customer Experience

Decision Quality

Problem Solving

Learning on the Fly

Education

High school Diploma or equivalent

Tools

Microsoft Office (Outlook)

Job description

Teleperformance Malaysia is seeking a Customer Identity Advisor in Financial Services to ensure customers comply with the client’s Terms of Use and regulatory obligations. You will review high-risk accounts and monitor for potential fraud or policy breaches, educating customers along the way.

You will communicate clearly, manage multiple queues daily, and apply SOPs to make accurate decisions while maintaining professional interactions with clients and customers.