Fraud & Transaction QA Specialist (Second-Line)

Atome; Kuala Lumpur; On-site; MYR 60,000 - 110,000; Full time

Job summary

Hytech is seeking a Quality Assurance Specialist for Fraud & Transaction Monitoring in Kuala Lumpur. You will independently review alerts and investigations related to payments activity, ensure SOP adherence, and provide structured feedback to improve false positives and missed abuse risks.

This second-line QA role focuses on alert quality, documentation standards, and continuous improvement of fraud controls, with calibration sessions and cross-team collaboration.

Qualifications

• 2+ years in QA, QC, or senior reviewer roles in payments, AML, or fraud.
• Experience reviewing alerts/cases, not just queue work.
• Strong understanding of fraud patterns (multi-accounting, bonus abuse, payment fraud).
• Excellent written and spoken English with clear QA summaries.

Responsibilities

• Case Quality Reviews: QA reviews on alerts and investigations across trading and payments.
• SOP & Process Adherence: ensure proper workflow and decision trees are followed.
• Documentation & Audit Trail: maintain reproducible narratives and complete notes.
• Feedback & Coaching: provide constructive feedback to investigators and leads (bonus/optional).
• Metrics & Reporting: track QA results and highlight gaps for training.

Skills

Transaction monitoring

AML

Fraud

Risk operations

QA QC senior reviewer

English communication

Case management tools

Excel/Sheets

SQL

Tools

SQL

Excel

Job description

Hytech is seeking a Quality Assurance Specialist for Fraud & Transaction Monitoring in Kuala Lumpur. You will independently review alerts and investigations related to payments activity, ensure SOP adherence, and provide structured feedback to improve false positives and missed abuse risks.

This second-line QA role focuses on alert quality, documentation standards, and continuous improvement of fraud controls, with calibration sessions and cross-team collaboration.