Fraud Analyst — Hybrid/Remote-Eligible

Standard Chartered; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Standard Chartered Malaysia in Kuala Lumpur is seeking a Fraud Risk Analyst to minimise losses by actioning alerts on Fraud Detection systems within defined timeframes.

You will monitor queues, review customer activity, perform outbound verifications, and collaborate with stakeholders to prevent fraud and protect card and online channels. We value analytical minds, strong communication, and willingness to work a 24/7 shift in a demanding, regulated banking environment.

Qualifications

• Bachelor’s degree or university degree with 1–3 years of minimum experience.
• Demonstrates clear and concise written and verbal communication.
• Ability to communicate fluently in English & Cantonese with clients to support specific markets.
• Flexible in working in 24/7 rotational shifts and making outbound calls.

Responsibilities

• Manage and/or resolve alerts/cases.
• Monitor fraud detection queues and reports.
• Analyse trends and customer activity to detect potential fraud.
• Make outbound calls to verify potentially fraudulent activity.
• Take incoming calls on fraud issues from internal and external sources.
• Analyse information for close, open, or block of cards if necessary.
• Prepare reports, monitor progress and work with cardholders to minimize losses.

Skills

Stakeholder Management

Analytical Skills

Service Skills

Communication Skills

Education

Bachelor’s degree/University degree with 1-3 years of minimum experience

Job description

Standard Chartered Malaysia in Kuala Lumpur is seeking a Fraud Risk Analyst to minimise losses by actioning alerts on Fraud Detection systems within defined timeframes.

You will monitor queues, review customer activity, perform outbound verifications, and collaborate with stakeholders to prevent fraud and protect card and online channels. We value analytical minds, strong communication, and willingness to work a 24/7 shift in a demanding, regulated banking environment.